If you're an existing VWFS customer, register today!
What is the VWFS Customer Portal?
Our Customer Portal ensures that your contract and vehicle information is readily available and easily accessible through a secure, personalised and self serve portal available 24/7, 365 days a year.
That means you can check your finance contract in your own time, no matter where you are (as long as you've got mobile data or wifi).
Please Note: Our Customer Portal is currently only available to customers that have finance contracts with our Volkswagen Group Brands:
Volkswagen, Audi, SEAT, Škoda Volkswagen Commercial Vehicles & CUPRA.
Let us show you how easy it is!
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The Benefits of Customer Portal
Self Service Functionality
Ensured security using FS ID
Available 24/7, 365 days a year
View and manage contract and vehicle details
View and edit personal and financial details
View payment dates and balance
Change of address and contact details
Request Documentation
How to Log in
Step 1
VWFS will issue an invitation email and/or SMS to you to register for Customer Portal
Step 2
You will create an FS ID if you do not already have one. This can be used across multiple digital channels
Step 3
You will receive a one-time passcode to enter the Customer Portal via SMS
Step 4
You will then be brought to the My Dashboard tab where you can begin their Customer Portal journey
Please Note: Our Customer Portal is currently only available to customers that have finance contracts with our Volkswagen Group Brands:
Volkswagen, Audi, SEAT, Škoda, Volkswagen Commercial Vehicles & CUPRA.
