If you're an existing VWFS customer, register today!
Customer Portal ensures that your contract and vehicle information is readily available and easily accessible through a secure, personalised and self serve portal available 24/7, 365 days a year.
Self Service Functionality
Ensured security using FS ID
Available 24/7, 365 days a year
View and manage contract and vehicle details
View and edit personal and financial details
View payment dates and balance
Change of address and contact details
Request Documentation
VWFS will issue an invitation email and/or SMS to you to register for Customer Portal
You will create an FS ID if you do not already have one. This can be used across multiple digital channels
You will receive a one-time passcode to enter the Customer Portal via SMS
You will then be brought to the My Dashboard tab where you can begin their Customer Portal journey
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