Careers

Background:

VVolkswagen Financial Services AG is the largest automobile financial services provider in Europe. Our central task is to promote sales for the Volkswagen Group and its brands. The products and services of Volkswagen Bank GmbH and Volkswagen Financial Services range from the financing of new and used vehicles of all the Group's brands to dealer financing. A vacancy has now arisen for the role of Service Desk Analyst

Job Description:

We are seeking an experienced  IT GRC (Governance, Risk, and Compliance) professional to join our team. The ideal candidate with 3-5 years of experience will have a strong understanding of IT governance, risk management, and compliance processes, with experience in implementing and maintaining IT GRC policy, processes, concepts, and guidelines. This role requires a balance of technical expertise and the ability to work collaboratively across departments with VWFS AG and VWFS Ireland to ensure compliance with regulatory requirements and internal policies. 

Key Responsibilities:

• Governance

  • Assist IT GRC Domain Manager in the development and implementation of IT GRC policy, processes, concepts, and guidelines.
  • Monitor and report on the effectiveness of IT governance practices.
  • Ensure alignment of IT processes with business goals and objectives as VWFS AG Process house.
  • Risk Management
    • Acting as the LIRO, Identify, assess, and mitigate IT risks across the organization.
    • Work with IT GRC Domain Manager and internal IT team and Auditors as SPOC for any compliance review and Audit.
    • Conduct regular risk assessments and develop risk mitigation plans / strategies.
    • Maintain the IT risk register and ensure timely updates and reporting.
    • Conduct Protection need assessment for ICT applications.
    • Conduct ITSCM analysis with BCM team to manage continuity requirements.
  • Compliance
    • Ensure compliance with relevant laws, regulations, and industry standards (e.g., GDPR, DORA, ISO 27001).
    • Develop and maintain IT policies and procedures to ensure compliance.
    • Conduct regular reviews for compliance and address any deficiencies.
    • IS - Incident Management and Major incident Management
      • Support IT GRC Domain manager to report HQ CERT team and Vulnerability management team in IS-incident response activities, including investigation, documentation, and remediation.
      • Work with VWFS Ireland IT and business teams to address and resolve compliance and security incidents and issues.
    • Training and Awareness
      • Develop and deliver training programs to increase awareness of IT GRC practices and responsibilities.
      • Provide guidance and support to IT and business teams on GRC-related matters.
    • Documentation and Reporting
      • Prepare and maintain documentation related to IT governance, risk management, and compliance.
      • Generate regular reports on IT GRC activities, metrics, and performance for Information security Board.
    • Identity and Access Management & Manage Security.
      • Work on IAM policies and procedures.
      • Generate regular reports on IAM activities, conduct rectification activities and regular reviews of IAM activities.
      • Checking vulnerabilities and taking actions to fix the vulnerabilities.
      • Following security best practices and standards from VWFS AG.
  
  

   

Qualifications

• Education: Bachelor’s degree in information technology, Computer Science, or a related field.
• Experience: 3-5 years of experience in IT GRC, IT audit, or a related field.
• Certifications: Relevant certifications such as CISA, CRISC, CISSP, or similar diploma will be preferred (but not mandatory)

• Strong understanding of IT governance frameworks (e.g., COBIT, ITIL).
• Proven experience of DORA implementation would be a distinct advantage.
• Knowledge of risk management methodologies and tools.
• Familiarity with compliance standards and regulatory requirements (e.g., GDPR, ISO 27001 and regulations like DORA).
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using GRC tools and software.

Preferred Experience

• Experience in conducting IT audits and assessments.
• Familiarity with Information and cloud security and compliance.

Terms & Conditions:

This is a full time permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com  

Background:

Volkswagen Financial Services Ireland (VWFS) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland. 

Job Description

VWFS now has a requirement for a Test Analyst working within the Operations Dept to support delivery of key Operational changes including an internal change project which aims to transform how we sell our core products. The Operations Test Analyst is a key role to ensure that the product delivery is fit for use and meets the requirements of the end-user, and our customers. Reporting to the Head of Operations, and matrix line to the Project Testing Manager, the successful role holder will work with an existing project team focused on leading and executing Operations testing requirements.

The role holder will be responsible for preparing a test project plan, leading and executing the testing for the Operations project stream and preparing reports on testing activities and outcomes. The role holder will lead testing across all project waves and deployment releases within the team in relation to various change initiatives and projects assigned. Focusing at all times on the end customer, this role will focus on delivering best testing outcomes and customer focused solutions under the VWFS Operational Excellence strategic pillar. Liaising with key stakeholders and the IT team, the role holder will work to enhance the delivery of operational project changes through high quality test management. 

Key Responsibilities

• Responsible for preparing and execution of overall test plan across all Operations streams
• Responsible for the assurance of delivered solutions against business requirements and outcomes.
• Prepare and execute required test scripts
• Prepare reports on test execution activities and outcomes and present regular updates to Project Testing manager and Head of Operations  
• To be a testing subject matter expert within Operations on all systems and processes.
• Asses the progress and effectiveness of the test effort in line with key milestones
• Advocating for the appropriate level of quality by driving for the resolution of important defects.
• Drive customer focused and end user best outcomes 
• Support IT deployments involving Operations through testing phase in line with the release schedules. 
• Support post implementation review, evaluation and lessons learned. 
• Document and support closure of test closure reporting
• Assist Operational leaders with communication and training on new system processes across the Back office. 

Key Role Requirements

• 3+ years’ experience in Test Analyst  role
• Degree in software engineering/ computer science or related discipline      preferable. 
• ISTQB Qualified in test management certification. Certified software test manager/ software quality analyst or equivalent
• Experience in JIRA, HP ALM & Micro Focus UFT
• Highly motivated with the ability to work on own initiative 
• Excellent problem solving skills, ability to drive ‘Smart’ solutions 
• Experience in automation and agile testing
• Outstanding attention to detail essential. 
• Ability to communicate effectively with stakeholders i.e. project managers, developers, business users.
• Capable of working to strict timelines 
• Strong advocate for best outcomes
• Enthusiastic and positive 
• Adaptable to change 
• Strong customer focus 
• Strong Influencing skills and able to maintain collaborative relationships 

Terms & Conditions:

This is a full time permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com  

Background

Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.

Job Description

Reporting directly to the Head of Credit, the successful candidate will be primarily responsible for underwriting our credit line customers.  This will include both our dealer wholesale funding and retail and leasing credit lines. The candidate must be highly motivated, display strong analytical skills and possess comprehensive knowledge of SME and corporate lending.

The Role will have the following responsibilities 

•  Management of retail, leasing, and wholesale corporate portfolio and funding lines within a delegated authority.
•   Complete annual credit applications for corporate portfolio funding lines.
•   Quarterly review of corporate management accounts, outside of the annual review process highlighting high risk points to management.
• 1^st Vote for corporate portfolio, with presentation to credit committee and headquarters as required.
• Control the quality of the business approved by ensuring local & Head quarter credit policy, procedures and guidelines are being adhered to at all times
• On-site customer reviews when necessary to support the credit application process. Representing the credit function when meeting with existing or potential customers
• Build and maintain dealer relationships, ensuring products offered are being utilized in the most effective way to meet their needs.
• Prepare and report dealer / corporate financial trends, reporting to management and the risk department where required.
• Annual review and implementation of Head Quarter European guidelines.
• Management of funding information submissions, ensuring annual deadlines are not breached.
•  Strong interpersonal and communications skills with an ability to deliver on a range of responsibilities through collaboration with colleagues across the team and wider business.
• Establish and develop relationships with all key stakeholders within the business and beyond to maximise all new business opportunities.
• Other ad hoc duties as required.

Qualifications & Experience

• 3^rd level education & Financial Services qualification or equivalent
• FCCC in compliance with the Minimum Competency Requirements (MCR) as per the Financial Regulator
• 5 yrs minimum Corporate credit line experience
• Strong analytical skills and meticulous attention to detail
• Ability to build and maintain relationships
• Must display a strong knowledge of corporate underwriting and SME Credit regulation
• Professional/ technical knowledge/forward thinking
• Computer skills knowledge of MS Office products; MS Excel advanced
• Language skills Fluency in English (written and spoken)

Terms & Conditions

This is a full time permanent role. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:  

If you are interested in this role, please send your CV to our career mailbox: careersdublin@vwfs.com

Background:

Volkswagen Financial Services Ireland (VWFSIE) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With over 70,000 customers, VWFSIE is one of the largest car finance providers in Ireland. We offer a wide variety of finance, leasing and servicing products and our aim is to grow our network of Dealer Partners beyond our current relationships with our Volkswagen Group Dealer Partners.

Job Description:

This role, reporting to the Head of Dealer Sales, is an exciting opportunity to join a dynamic sales team as they embark upon the first stage in our Multi-brand growth strategy.

As a Sales Development Manager, your focus will be in growing & developing a dealer landscape, within a set geographical region and to support your Dealer Partners to sell the full range of motor finance products associated with Volkswagen Financial Services Ireland (VWFSIE).

You will act as a trusted advisor through building long lasting relationships with independent and franchise car and LCV dealer partners. You will provide support with value-add activities like regulatory requirements/changes, training, market data and forecourt stock funding. Each dealer is on a different journey and has differing objectives and a key part of this role is to provide support and expertise as they strive to reach their objectives.

Key Responsibilities:

• Ensure commercial targets & KPI are achieved monthly, quarterly and annually are achieved, setting action plans and measurable objectives to maximise sales and volume aspirations.
• Create, grow & develop a dealer landscape within your set geographical region, focusing on acquiring franchise and independent (car & LCV) Dealer Partners.
• Build a range of new dealer pipeline opportunities using your market knowledge & relationships alongside your communication and influencing skills to ensure acquisition targets are achieved.
• Ensure your region is managed with a ‘Dealer Partner First’ philosophy and your monthly Dealer contact strategy is well planned, achieved and that each meeting offers a value-led purpose.
• Deliver effective meetings that include a clear agenda and documented actions to engage relevant stakeholders to implement what has been agreed.
• Develop an understanding of your Dealer Partners key drivers e.g. why they do what they do, to support building long term relationships.
• Identify, through your contact strategy, additional sales opportunities (wholesale funding, service plans, extended warranty, gap insurance etc.), in order to support wider commercial objectives.
• Provide coaching to your Dealer Partners through regular finance reviews, along with training and development in collaboration with our Network Training department.
• Analyse key Management Information to work closely with your Dealer Partners to recognise any trends early and offer solutions, share best practice and provide regular detailed updates on performance.
• Create & develop a funding strategy for your region, focusing on new opportunities to provide Dealers with our forecourt funding plans that will help them with their objectives.
• Identify and manage risk, taking the appropriate steps to mitigate including the escalation of any concerns to the appropriate team regarding Dealer Partner processes and behaviors that may lead to increased risk.
• Work with internal functions such as Complaints, Compliance, Credit, Marketing, as required.
• Maintain a sound understanding of key regulatory obligations applicable to the motor finance industry in Ireland.
• Plan, update and maintain accurate records and actions through our CRM, Salesforce.

Qualifications & Experience:

• Proven experience of working in a sales and targets environment within the Motor Industry.
• Proven experience in Account Management of a geographic territory in a field-based role.
• Excellent and proven track record of achieving sales targets.
• Excellent interpersonal and customer care skills.
• Strong relationship management skills.
• Demonstrable experience of adding value within a sales process.
• Excellent IT skills specifically using MS suite of products, a CRM system similar to Salesforce.
• APA or QFA qualification a distinct advantage, however not a requirement, but at minimum the successful candidate must be prepared to undertake and pass the APA exams upon appointment.

Terms and Conditions:

This is an 18 month full time contract. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com

Background

Volkswagen Financial Services AG is the largest automobile financial services provider in Europe. Our central task is to promote sales for the Volkswagen Group and its brands. The products and services of Volkswagen Financial Services range from the financing of new and used vehicles of all the Group's brands to dealer financing.

Overview

We are seeking an experienced Product Manager with a strong background in financial services to join our Product team.

The Leasing Product Manager is responsible for the development, management, and optimization of our Leasing Product suite. This role involves collaborating across departments to design service offerings, analysing market trends, ensuring P&L profitability, and enhancing customer satisfaction by creating tailored solutions that align with business goals.

As Product Manager you will be the No. 1 advocate for Leasing customers and the Leasing product in our Product Portfolio. You will be encouraged to make decisions swiftly and you will become the single source of truth for our business on this Product. 

Key responsibilities:

You will be the champion of your product and will be responsible for:

• Product Strategy: Define, develop, and execute the product strategy for  products in line with the company's commercial and growth objectives.
• Market Analysis: Conduct market research and analysis to identify customer needs, market trends, and emerging risks to our commercial success. Develop market leading product propositions, (understanding what sets us apart from the market).
• Product Development: Lead the product development lifecycle from ideation to launch – incl. managing internal and external stakeholders as necessary.
• Cross functional Collaboration:  Be the champion of your product internally and externally – working closely with stakeholders of varying seniority (incl. Ops, Sales, Marketing, Pricing, IT, Change, etc.)
• Performance Monitoring: Track and analyse product performance, identifying opportunities for improvement and ensuring products meet business objectives and customer expectations.
• Compliance: Ensure all products comply with relevant regulations and industry standards.
• Cross Product Innovation: Support cross – product innovation and look for constant cross product streamlining possibilities.
• Day to Day: Develop and maintain product documentation, FAQs, and other resources to help our business and customers better understand and sell our products.
• Product SME for Projects: be the product advocate across all project and change activities ensuring product deliverables meet the needs of our customers and business (escalating appropriately if needed). 

Education, Experience, Skills & Personal Attributes:

Education, Experience:

• Bachelor's degree in a related field.
• A Master's degree or relevant professional qualification is a plus.
• This role is a control function role as defined by the Central Bank Reform Act Regulations 2011 and will be required to comply with the necessary Fitness and Probity obligations. MCC & F&P: The candidate must meet the minimum competency code for the role and pass fitness and property standards.
• Fully qualified Financial Advisor (QFA) or part qualified (APA) with up-to-date CPD hours (Required) or working towards.
• Minimum of 5 years of experience in product management within the financial services sector.

Skills:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and priorities simultaneously
• Proficient in the principles of project and change management
• Knowledge of regulatory requirements and industry best practices, be comfortable advocating for your customer in the regulatory space.
• Experience presenting to senior executives and experienced in managing messages effectively
• Skilled Decision Maker – Confident to make decisions and escalate appropriately 

Personal Attributes:

• Highly motivated – don’t stop until its done & a deliver in spite of challenges mindset
• Results orientated with a high level of initiative
• Detail-oriented, strong time-management skills
• Creative thinker with a customer-centric mindset – can find IT and Non- IT solutions to problems
• Strong leadership - can bring stakeholders on a journey

Apply:

Please apply by sending your cv to  careersdublin@vwfs.com.

Background

Volkswagen Financial Services Ireland (VWFS) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, VWFS Ireland has quickly become the largest car finance provider in Ireland.

Job Description

This is an exciting opportunity to join a dynamic team responsible for the management and development of the commercial relationship between VWFSI and its Brand partners in Ireland (Volkswagen Passenger Car, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles).

Reporting to the Brand & Planning Manager, the Brand Manager will support the strategic development, alignment and implementation of commercial activities to ensure the achievement of our joint strategic objectives.

The role of the Brand Manager is critical in maintaining the relationship and co-operation between VWFS and the VW Group Brands, while promoting the VWFS Value Story and maximising commercial opportunities via VWFS’ Product and Business lines such as Finance, Leasing and Aftersales. The role has a very broad remit and is very exciting and varied in nature with a requirement for both strategic development and implementation. 

Key Responsibilities 

• Manage the effective working relationship between VWFS and VGI Brands Senior Management, and co-ordinate the appropriate commercial and operational preparation for both Operational and Strategic joint meetings
• Fully understand Brand and VWFS Objectives and create clear aligned plans to drive volume and financial performance
• Identify and implement appropriate commercial and operational opportunities and develop viable programmes and initiatives for the mutual benefit of VWFS and VGI Brands as well as end customers
• Measure, monitor and evaluate the performance of VWFS including sales performance and recommend commercial opportunities to hit VWFS Commercial objectives
• Develop integrated retention and loyalty strategies for VWFS and the Brand, including all aspects of the processes required to maximise finance contract renewals and improved the Brand customer satisfaction
• Collaborate with internal FS stakeholders to align with Brand’s Strategic objectives e.g. VWFS Marketing, Product and Sales teams

Key Role Requirements

• Third Level qualification in Business/Strategy/Economics/Statistics (or related discipline) preferred but not required.
• 5+ years’ experience in a similar environment, financial or commercial experience 
• Ability to negotiate to deliver performance for VWFS and VGI
• Excellent analytical and numeric ability – production, analysis and representation of data in a clear manner to facilitate commercial decision making
• Ability to question and challenge business requirements whilst delivering effective and efficient solutions.
• Ability to manage multiple projects simultaneously and deliver results within pre-defined key performance indicators.
• Strong MS Office in particular Advanced PowerPoint and Excel knowledge
• Fluent English (written and spoken)

Personal Requirements

• Proven commercial acumen, analytical and entrepreneurial skills to handle complex customer-supplier relationships
• Excellent interpersonal & verbal communication skills as well as negotiating
• Excellent ability to build rapport with internal and external senior stakeholders and maintain positive client relationships
• Skilled at delivering through others by gaining commitment from individuals/departments to deliver quality work to specific deadlines
• Strong numerical competence with the ability to interpret sales trends
• Comfortable working in a fast-paced environment while still retaining an excellent level of quality and attention to detail
• Comfortable with conflict management
• Proven ability to work on own initiative as well as part of a high performing team
• Well organised & structured thought processes 

Terms & Conditions

This is a full time permanent position. Flexibility to work outside core hours when required.

A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:  

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com

Background

Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.

Job Description: National Fleet Sales Manager

As the National Fleet Sales Manager you will be responsible for overseeing and managing our fleet sales strategy nationwide. You will work closely with regional sales teams, develop strong relationships with SME, corporate clients and public sector, driving the growth of our fleet sales across diverse industries. This is a leadership role with a focus on developing sales tactics, negotiating large fleet deals, and ensuring customer satisfaction throughout the sales cycle.  The role requires abstract understanding of a defined area of expertise, and is responsible for managing functional activities. Job requires significant co-ordination, managerial planning and integration of activities both internally and externally.

Reporting to Head of Sales this position is responsible for overseeing the national fleet operations, supporting the introductions of innovative fleet and lease products, and ensure the highest standard of customer satisfaction and operational excellence.

Key Responsibilities:

• Oversee the management and optimisation of the company’s national fleet portfolio.
• Lead, mentor, and manage a team of key account managers.
• Build and maintain strong relationships with key fleet customers and partners (no personal accounts held).
• Set sales targets, provide training, and support performance development.
• Develop and implement a nationwide fleet sales strategy to meet revenue and volume targets.
• Support the sales team in generating new business opportunities and cultivating relationships with SME, corporate, and public sector clients.
• Design and deliver tailored fleet solutions that meet client needs.
• Collaborate with marketing, sales, and product teams to align fleet offerings with market demand.
• Monitor and analyse sales performance and report on KPIs.
• Analyse market trends and competitor activity to inform strategy and product development.
• Stay informed about industry trends, competitor activity, and changes in fleet regulations.
• Resolve escalated client issues and proactively address potential challenges.
• Ensure compliance with internal and external regulatory and financial standards.
• Work cross-functionally with product, marketing, and operations teams to support change initiatives and transformation projects.
• Drive continuous improvement initiatives to enhance fleet operations and reduce costs.
• Responsible for recruitment, resource allocation, strategy shaping, and senior relationship management.

Experience and Requirements:

• Proven experience in fleet sales, preferably in a national management capacity.
• In-depth understanding of the fleet industry, including vehicles, leasing, and fleet management solutions.
• Strong leadership and team management experience.
• Excellent negotiation, communication, and interpersonal skills.
• Strategic and resourceful mindset with an innovative and proactive approach.
• Strong analytical skills with the ability to make data-driven decisions.
• Excellent IT skills, particularly with Microsoft Office and CRM systems (e.g., Salesforce).
• APA or QFA qualification is a distinct advantage.

Qualifications:

• Degree or higher in a Business or Finance-related discipline.
• This role is designated as a Control Function under the Central Bank of Ireland’s Fitness and Probity Regime.
• The successful candidate must meet the standards of competence, integrity, and financial soundness required by the CBI.
• This is an MCC-impacted role. While APA is not required at the time of appointment, the successful candidate must be willing to undertake and pass the APA exams and maintain up-to-date CPD.

Terms & Conditions

This is a full-time permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com  

Background

Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.

Job Description

We are seeking an experienced and detail-oriented Test Manager to lead the testing strategy and governance for complex financial services projects. This role is critical in ensuring the quality, compliance, and reliability of systems and processes across our regulated financial services landscape. The ideal candidate will bring a strong background in test governance, risk-based testing, and regulatory alignment, with a proven track record of delivering structured test frameworks in dynamic environments.

Key Responsibilities 

• Define and implement a comprehensive test governance framework aligned with regulatory and internal quality standards.
• Lead the end-to-end test lifecycle across multiple financial services projects, including planning, execution, defect management, and reporting.
• Collaborate with project managers, business analysts, developers, and compliance teams to ensure test coverage and traceability.
• Establish and maintain test artefacts such as test strategies, test plans, traceability matrices, and risk assessments.
• Oversee the use of test automation tools and frameworks where applicable.
• Ensure compliance with industry standards (e.g. ISTQB, ISO, DORA) and internal audit requirements.
• Drive continuous improvement in test processes, metrics, and reporting.
• Manage and mentor a team of testers, including offshore and third-party resources.
• Act as the primary point of contact for test-related audits, reviews, and stakeholder communications.

Rqeuired Qualifications & Experience

• Minimum 5 years of experience in test management roles within financial services or similarly regulated industries.
• Demonstrable experience in test governance creation and implementation.
• Strong understanding of financial services regulations, risk management, and compliance frameworks.
• Proficiency in test management tools (e.g. JIRA, HP ALM, Zephyr).
• Experience with test automation and performance testing tools is a plus.
• Excellent communication and stakeholder management skills.

Certifications (Required)

• ISTQB Certified Test Manager (Advanced Level) or equivalent.
• Additional certifications such as Certified Agile Tester, ITIL Foundation, or DORA-aligned training are highly desirable.

How to Apply

Please apply to  careersdublin@vwfs.com.

Background

Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.

Job Description

A vacancy has now arisen for a Senior Operations Manager responsible for the running of the day-to-day retail business activities of Volkswagen Financial Services Ireland, reporting directly to the Head of Operations.

The Senior Operations Manager will be a dynamic leader, primarily responsible for the management of all Retail Customer and Dealer business, customer portfolio and contact channels, including Customer Experience and satisfaction and all Collections management activities. The role holder will be responsible for ensuring all tasks remain within agreed SLA’s and adhere to all regulatory guidelines. Operational performance analytics and operational compliance is a key focus of this role.

This role will be responsible for managing a multifaceted team within a time-sensitive environment. The role holder will work to ensure high efficiency and customer satisfaction within the customer experience, administration and Collections management processes, including development of key KPIs to improve processes, efficiency and customer satisfaction results. The role holder will ensure that a control environment is in place and that all relevant regulatory process and procedures are embedded within the team processes.

Key Responsibilities

Operational, People and Performance management 

• Senior Manager, retail Operations and Collections processes, responsible for customer contact centre, new business and contract portfolio administration processes for retail and service plan products, Collections and pre legal activity. Responsible for ensuring high levels of customer and dealer satisfaction are achieved through to high performance adherence to service levels and efficiency standards.

• Define and deliver the overall Operations and Collections Strategy and plan, including responsibility for performance analytics and capacity planning.

• Lead recruitment and training for Operations/Collections team as required. Provide guidance, support, and strategic oversight to the direct report managers, fostering their professional growth and leadership capabilities. Promote a culture of continuous learning and personal accountability and development. Responsible for ensuring teams achieve operational excellence and meet performance objectives.

• Develop suite of KPI reporting to identify process efficiencies, track Operational performance and improve customer satisfaction.

• Build and maintain strong relationships with internal and external stakeholders, ensuring clear communication, alignment on priorities and collaborative problem solving to achieve organisational goals.

• Driving compliance, integrity, and culture initiatives within Operations and keeping team aligned to our core values including trust, integrity, employee engagement, employee satisfaction and Mobility 2030 strategy.

Customer Loyalty

• Drive customer experience – develop engagement strategy that supports customers to achieve best outcomes, including vulnerable customers.

• Managing VWFSIL Complaints Management process. Working closely with Compliance and legal team to ensure all complaints, errors and breaches are handled and reported in line with local regulations, incl FSPO cases.

• Prepare inputs to support the VWFSIE Customer centricity committee approach. Seeking to establish best in class customer process and outcomes.

• Management of Customer happiness index and survey results - sharing results and insights with HQ and subject matter experts in other European markets and developing enhancements. Implement tangible measures to drive increased satisfaction levels.

• Escalation point for all Customer and Dealer issues.

Operational Compliance 

• Implement and embed Operational resilience and consumer regulations.

• Ensuring Operations compliance framework is maintained and is in place for all Operations regulatory topics – outsource framework, GDPR, operational resilience, complaints handling, AML, audit.

• Responsible for defining and documenting policy framework for Operations and Collections process.

• Ensure all LOHB, IOHB Internal process and procedures are documented and maintained.

• Ensure all activities comply with relevant laws, Central Bank regulations, internal audit standards and company policies.

• Establish a quality assurance team who internally samples and ensures quality.

Change and Transformation 

• Leading and supporting project deliveries, change initiatives, IT deployments across VWFSIL and Operations as required.

• Driving automation and efficiency initiatives across the team to realise productivity benefits.

• Support implementation of upcoming regulatory framework – CPC 2025

Key Role Requirements

• Demonstrable 10+ years Senior Operations management experience at senior level, experience of formulating strategic plans an advantage.

• This is a CF 3, 4 and 7 role under the Central Bank Fitness and Probity regime.

• Minimum Competency Code requirements - Qualified QFA loans (required).

• Proven successful track record in managing multiple departments within a Financial Services / Banking environment towards maximum productivity and customer satisfaction levels. Proven experience in Operational compliance matters, including Outsourcing Framework, Operational Resilience Framework and Customer Advocacy Experience required.

• Demonstrable experience in debt management, pre-legal collection and legal vendor management (required).

• Experience managing accounts receivable process.

• Relevant and extensive regulatory knowledge for Collections and recoveries process and relevant regulation.

• Experience in preparing, presenting, and discussing regular performance metrics and analytics to senior management team.

• Experience of influencing and engaging key stakeholders and ability to communicate across all levels

• Proven experience in ensuring operational activities are delivered on time, within budget and in line with SLA expectations.

• Demonstrable 10+ years people management experience including experience in performance and improved efficiency metrics.

• Proven experience in partnering with cross-functional support teams with the aims of improving satisfaction, process efficiency and ensuring compliance.

• Proven process and change management experience.

• Experience managing a team within a Motor Finance Operations management environment at a senior level required.

• Demonstrable experience operating within the regulatory and control environment.

• Experience of change management and efficiency program implementation.

• Detail oriented and proven complex problem-solving skills.

• Fluent English (written and spoken).

Individual Requirements

• Qualified Financial Advisor (Required)
• Relevant Compliance qualification (Required)
• Degree in Business/Finance/Data Analytics related discipline
• Deep understanding of the legal and regulatory landscape in Financial Services environment
• Excellent communication, interpersonal and people management skills
• Deep analytical and productivity performance analysis skillset (required)
• Expertise in full Microsoft suite including Power BI, PowerPoint, Excel
• Strong experience in regulatory complaints resolution
• Strong written and verbal communication skills
• Strong customer focus and enthusiastic to improve customer satisfaction metrics. Demonstrable understanding of frameworks to enhance Customer Experience
• Enthusiastic customer and people focus – talent developer
• Ability to work on own initiative to drive performance results
• Committed, enthusiastic and forward thinking
• Resilience and adaptability to lead in a dynamic, high-volume environment
• Decision-making and critical thinking skills for balancing customer satisfaction with Operational efficiency
• Strong interpersonal and influencing skills to work across departments
• Self-driven – Excellent organisational skills with the ability to manage across multiple topics

Terms & Conditions:

This is a full-time permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply

Please apply to  careersdublin@vwfs.com.

Background:

Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.

Job Description

A vacancy has now arisen for a Operations Specialist within the Operations department of Volkswagen Financial Services Ireland. Reporting to the Fleet and Claims Operations Manager, the role holder will be responsible for the day to day workflow management of the leasing operations team.

Key Responsibilities

• Provide senior contract review and activation of Leasing Agreements ensuring regulatory and compliance requirements are met.
• Ensure the department KPIs in the area of cost control, response times, and budgetary requirements are adhered to at all times.
• Maintain all records and documentation relevant to the function, ensuring they are accurate and up to date at all times.
• Act as a key point of contact for the Customer and Dealer to ensure that customer queries are dealt with in an efficient, timely, and professional way, seeking the best outcome for our customers.
• Carry out customer contract amendments and updates.
• Communicate across all stakeholders effectively to maximize customer service and keep vehicle downtimes to a minimum.
• Assist other teams within Volkswagen Financial Services as required with a flexible and adaptable approach.
• Responsible for a wide range of administrative duties including fuel card management, ordering/assigning toll tags, and payment of road tax.
• Provision of bespoke customer reporting and Fleet management support.

Skills and Experience Required 

• Degree in Business/Finance (preferable)
• Confident and customer-focused
• Able to work on your own initiative and as part of a team with a proactive approach and the ability to react appropriately and effectively to fast-changing circumstances and demands without losing focus on the balance between flexibility and control
• Highly organised with exceptional attention to detail
• Self-motivated and enthusiastic
• Strong numerical competence
• High level of time management and organisational skills
• Fluent English (written and spoken)

Terms & Conditions:

This is a Full time permanent contract position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com  

Background:

Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.

Job Description

A vacancy has now arisen for an Operations Process Manager within the Operations department of Volkswagen Financial Services Ireland. Reporting to the Head of Operations, the role holder will be responsible for leading process change and optimisation within the Operations Dept under 3 key streams, local strategic projects, change and productivity initiatives and process automation

Key Responsibilities

• Develop the Operations change and process roadmap with the Head of Operations.
• Lead all system and process change and transformation within the Operations department across all products.
• Drive and deliver system and process efficiencies to develop the performance of the department through operational excellence and productivity initiatives.
• Support thorough, robust user acceptance system testing on all required VWFS strategic projects and small change relating to the Operations Department.
• Act as the Operations process expert across all relevant projects to provide in-depth process knowledge.
• Deliver process enhancements with measurable customer and productivity outcomes.
• Deliver post-implementation review, success factor evaluation, and lessons learned.
• Work with key stakeholders (Project, Product, IT, etc.) to ensure all parties are aligned on Operational change topics.
• Ensure all procedure manuals for the team are relevant and kept up to date, updating the documents as new system changes occur.
• Support training and rollout within the Operations Department on new process changes.

Skills and Experience Required 

• Degree in Business or Finance related discipline (required)
• Business Analysis / Change Management / Project Management qualification (required)
• Extensive experience in a change management environment, preferably in Financial Services
• Previous experience working within large-scale change/transformation project structures (desirable)
• Demonstrable experience managing a change programme (desirable)

Personal Requirements 

• Enthusiastic, positive, and analytical thinker
• Highly motivated with the ability to work on own initiative
• Excellent organisational skills
• Change and customer-centric mindset
• Strong influencing skills and able to maintain collaborative relationships
• Ability to communicate effectively across all levels of the organization
• Ability to drive ‘Smart’ solutions
• Ability to resolve complex problems

Terms & Conditions:

This is a 1 year fixed term position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate..

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com