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Why join us?
Current Vacancies
Planning and Performance Specialist
Background:
Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.
Job Description
This is an exciting opportunity to join a dynamic team responsible for the management and development of the commercial relationship between VWFSI and its 6 Brand partners in Ireland (Volkswagen Passenger Car, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles).
Reporting to the VWFS Brand & Planning Manager, the Planning & Performance Specialist will provide a key support to further developments of the VWFS IE reporting infrastructure and analysis and will provide insights to support the commercial actions of VWFS IE. The role requires engaging with numerous internal and external stakeholders across multiple departments within VWFSI and VGI.
Key Responsibilities:
- Support the VWFS Commercial departments with performance reporting and commercial insights
- Support with key VWFS projects supporting data and reporting requirements
- Provide weekly/ monthly/ ad hoc sales reporting and analysis across all Business Streams and Products
- Measure, monitor and evaluate the performance of VWFS including sales performance and recommend commercial opportunities where necessary
- Analyse and interrogate the market intelligence gathered, identify performance trends and provide insights to support the commercial steering of VWFS
- Prepare planning and reporting requirements including preparation of monthly sales forecasts and long term planning projections
- Develop and maintain efficient reporting and planning processes.
Key Role Requirements:
- Degree in Business/Strategy/Economics/Statistics (or related discipline) required
- 3+ years’ experience in a Financial Services or similar industry required
- Excellent analytical and numeric ability – production, analysis and representation of data in a clear manner to facilitate commercial decision making
- Working knowledge of MS Office with particular emphasis on advanced Excel and Powerpoint
- Fluent English (written and spoken).
Person Requirements:
- Strong numerical competence with the ability to interpret sales trends
- Comfortable working in a fast-paced environment while still retaining an excellent level of quality and attention to detail
- Capable of working under pressure to achieve deadlines
- Proven ability to work on own initiative as well as part of a high performing team
- Excellent interpersonal & verbal communication skills
- Well organised & structured thought processes
Terms & Conditions:
This is a full time permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.
How to Apply:
Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com
Fleet Support Specialist
Background:
Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.
Job Description:
This role will provide ongoing support to the VWFS Fleet Sales team (Fleet Sales Managers) and the wider business to ensure the smooth and efficient running of the Fleet Sales team as a whole. This includes creating quotations, monitoring the “fleetsalessupport” inbox, responding to internal and dealer technical issue requests.
This role will support the brand team with marketing requests such as calculation grids, monitor price adjustments and provide updated pricing based on any internal price changes. And also provide a differentiated support offering to a number of large dealer groups, including the BDMs along with the smaller dealerships.
Key Responsibilities:
- Manage the pipeline, renewals & end of term, update with most recent delivery information updates by communicating with the Fleet Managers, Dealers and Remarketing.
- Manage all incoming leads by validating, sorting and distributing them around the Dealer Network, following up, gathering feedback and processing reporting based on the results.
- Provide, develop and automate accurate and up to date Fleet reporting (Dealer activity suite, Remittance, SMRT, CVRT, 1Link Cost Saving, ROE, Pipeline, Renewals, All sales activity, etc).
- Manage large fleet account work by scheduling, preparing and distributing monthly statements, specialist invoice processing and other ad hoc requests.
- Provide tender support to the Fleet Sales team by requesting missing vehicle activation, validating correct pricing and running quotations based on the requested terms.
- Provide support during system testing (Regression, UAT and CR requests) by creating scripts, executing tests, updating the system with feedback and defect processing.
- Providing ad hoc support as required by the Fleet Sales Managers and Head of Fleet.
Key Requirements:
- Experience within the automotive – fleet business
- Proven attention to detail
- Strong communication and interpersonal skills
- High level of motivation, flexibility, drive and personal commitment
- Well organised and capable of working under pressure / to deadlines
- Excellent computer (MS-Office)
Terms & Conditions:
This is a full time 2 year fixed term position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.
How to Apply:
Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com or apply online at
https://www.vwfs.ie/careers.html
Fleet Customer Service Management
Job Description:
This role is a key commercial and strategic position within the business and reports directly to the Head of Fleet. The role will lead the VWFS team on international fleet tender responses, major key account proposals, and key strategic projects and as such requires a fleet & businesses segment background with proven experience.
This role will provide support, expertise and leadership for the whole fleet team and be a critical relationship builder across VWFS, Volkswagen Group and to external suppliers. This brings with it a significant level of visibility and responsibility.
This role will need to handle a wide range of customer, supplier and business demands concurrently. Significant resilience, experience, customer satisfaction orientation and customer centricity aptitude are essential. The primary deliverable will be excellent customer service with a strong emphasis on existing customers and portfolio growth.
Responsibilities:
- Responsible for Customer Experience Management and implementation
- Conducts in-depth analysis of customer need and expectations of customer groups
- Aligns with International Customer Service Management Team for implementations of
- International Customers in the market
- Steers and executes new customers implementations e.g., Master Agreements, IMA content and Service Manual
- Responsible for local implementation per client supports sales process…
- Running customer management and regular adjustment of profitability as well as negotiation of conditions / price parameters
- Main point of contact for customer fleet manager and VWFS fleet sales manager conducting customer requests during contract lifetime (vehicle single quotation, application process, orders, recalculations,…)
- Responsible for preparation and execution of Quotation Process
- Enables customers to use HQ provided Fleet Frontends (e.g., installing car park policies within Fleet owners Portal, enable customer using drivers apps, reportings …)
- Ensure fleet customer satisfaction through meeting customer’s needs, driving renewals.
- Take full ownership and use initiative striving to resolve customer queries and move the
business forward - Support a right first time ethos to both existing and new customers, supporting audit
controls and quality outputs.
Principal Contacts / Working Relationships:
- Head of Fleet – deputisation where appropriate, support across business functions for fleet.
- VWFS sales fleet team - daily contact- supporting renewals / profitability / growth.
- Brands- frequent contact to clarify customers discount terms to support new orders
- Supporting departments such as Asset Risk, Credit, Finance, SMR, Brand & Marketing and
other supporting teams within the fleet department
Key Challenges:
- Bespoke customer requirements- in some instances need to deviate from process / normal guidelines, understanding the impact / implications for the business and communicating / seeking approval for same.
- Product knowledge- fast paced- frequent changes
- Broad range of complex queries / systems
Education, Training and Experience Required:
- Commercial & customer service/management experience on the Businesses segment (customer and business outcome examples)
- High level numeracy skills – required
- Strong relationship building skills – required
- Fleet/ SME/ Businesses segment Experience with commercial & customer service
management responsibility – 3 years minimum desired - Degree Level Education – desired
- Very strong MS Office skills – Required (Excel / PowerPoint)
Terms & Conditions:
This is a full time permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.
How to Apply:
Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com or apply online at
https://www.vwfs.ie/careers.html
Operations Change Analyst - 2 Year Fixed Term
Background:
Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.
Job Description
At VWFS we have ongoing commitment enhancing of our IT landscape. VWFS now has a requirement for an Operations Change Analyst, working within an Operational project team to support delivery of an internal change project which aims to transform how we sell our core products. Reporting to the Operations Change Team Leader, the successful role holder will support an existing project team focused on perational functional requirements within the project. The role holder will be responsible for supporting the gathering, developing and testing of requirements for all impacting projects and operational change. The role holder will support testing and deployment release support within the Operations team in relation to change and projects assigned, specific focus on internal change project ‘One’. Focusing at all times on the end customer, this role will focus on delivering Continuous Improvement and Customer focused solutions under the Operational Excellence strategic pillar. Liaising with stakeholders and the IT team the role holder will work to enhance the delivery of operational project changes through system and process efficiencies.
Key Responsibilities:
- Support project and change topics within the Operations department as required, specific focus on project ‘One’. Delivering system and process efficiencies to develop the performance of the team through operational excellence / effectiveness.
- Work with key stakeholders to identify, communicate and implement Operational project requirements
- Provide and present regular updates to Operations Change Team Leader
- Feed in to the reporting structure highlighting business improvement performances
- To be a subject matter expert within project team on all systems and processes within the Operations team.
- Delivering workable, efficient solutions and enhancements as appropriate
- Drive customer focused solutions
- Support thorough, robust user acceptance system testing on Project ‘One’
- Support IT deployments involving Operations through testing during and post VWFS deployments in line with the release schedules.
- Support post implementation review, evaluation and lessons learned.
- Liaise with the IT department for planning preparation and execution of end to end test scripts for project and small change deployments within Operations
- Document and support closure on project actions tracker for Operations workstream
- Feed in to documentation of process maps for the team
- Assist Team Leaders with implementation, communication and training on new system processes in the team.
Key Role Requirements:
- Degree in Business/ Project management related discipline preferable.
- Highly motivated with the ability to work on own initiative
- Excellent organisational and administrative skills.
- Ability to drive ‘Smart’ solutions
- Outstanding attention to detail essential.
- Confident, competent and forward thinking
- Capable of working to strict timelines
- Enthusiastic and positive
- Analytical thinker
- Adaptable to change
- Strong customer focus
- Ability to resolve complex problems
- Strong written and numerical competence
- Proficient in MS Office and IT testing systems.
- Ability to communicate with all levels of the organization
- Very strong understanding of the business process and IT alignment
- Strong Influencing skills and able to maintain team building and collaborative relationships
Terms & Conditions:
This is a 2 year fixed term position. Flexibility to work different shifts and some Saturday’s required.
What are the benefits?
Learning and Development
Volkswagen Financial Services Ireland is fully committed to ensuring employees have the relevant knowledge, skills and expertise to perform daily duties to a standard and to acheive their full career potential.