Careers

Background:

VVolkswagen Financial Services AG is the largest automobile financial services provider in Europe. Our central task is to promote sales for the Volkswagen Group and its brands. The products and services of Volkswagen Bank GmbH and Volkswagen Financial Services range from the financing of new and used vehicles of all the Group's brands to dealer financing. A vacancy has now arisen for the role of Service Desk Analyst

Job Description:

We are seeking an experienced  IT GRC (Governance, Risk, and Compliance) professional to join our team. The ideal candidate with 3-5 years of experience will have a strong understanding of IT governance, risk management, and compliance processes, with experience in implementing and maintaining IT GRC policy, processes, concepts, and guidelines. This role requires a balance of technical expertise and the ability to work collaboratively across departments with VWFS AG and VWFS Ireland to ensure compliance with regulatory requirements and internal policies. 

Key Responsibilities:

• Governance

  • Assist IT GRC Domain Manager in the development and implementation of IT GRC policy, processes, concepts, and guidelines.
  • Monitor and report on the effectiveness of IT governance practices.
  • Ensure alignment of IT processes with business goals and objectives as VWFS AG Process house.
  • Risk Management
    • Acting as the LIRO, Identify, assess, and mitigate IT risks across the organization.
    • Work with IT GRC Domain Manager and internal IT team and Auditors as SPOC for any compliance review and Audit.
    • Conduct regular risk assessments and develop risk mitigation plans / strategies.
    • Maintain the IT risk register and ensure timely updates and reporting.
    • Conduct Protection need assessment for ICT applications.
    • Conduct ITSCM analysis with BCM team to manage continuity requirements.
  • Compliance
    • Ensure compliance with relevant laws, regulations, and industry standards (e.g., GDPR, DORA, ISO 27001).
    • Develop and maintain IT policies and procedures to ensure compliance.
    • Conduct regular reviews for compliance and address any deficiencies.
    • IS - Incident Management and Major incident Management
      • Support IT GRC Domain manager to report HQ CERT team and Vulnerability management team in IS-incident response activities, including investigation, documentation, and remediation.
      • Work with VWFS Ireland IT and business teams to address and resolve compliance and security incidents and issues.
    • Training and Awareness
      • Develop and deliver training programs to increase awareness of IT GRC practices and responsibilities.
      • Provide guidance and support to IT and business teams on GRC-related matters.
    • Documentation and Reporting
      • Prepare and maintain documentation related to IT governance, risk management, and compliance.
      • Generate regular reports on IT GRC activities, metrics, and performance for Information security Board.
    • Identity and Access Management & Manage Security.
      • Work on IAM policies and procedures.
      • Generate regular reports on IAM activities, conduct rectification activities and regular reviews of IAM activities.
      • Checking vulnerabilities and taking actions to fix the vulnerabilities.
      • Following security best practices and standards from VWFS AG.
  
  

   

Qualifications

• Education: Bachelor’s degree in information technology, Computer Science, or a related field.
• Experience: 3-5 years of experience in IT GRC, IT audit, or a related field.
• Certifications: Relevant certifications such as CISA, CRISC, CISSP, or similar diploma will be preferred (but not mandatory)

• Strong understanding of IT governance frameworks (e.g., COBIT, ITIL).
• Proven experience of DORA implementation would be a distinct advantage.
• Knowledge of risk management methodologies and tools.
• Familiarity with compliance standards and regulatory requirements (e.g., GDPR, ISO 27001 and regulations like DORA).
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using GRC tools and software.

Preferred Experience

• Experience in conducting IT audits and assessments.
• Familiarity with Information and cloud security and compliance.

Terms & Conditions:

This is a full time permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com  

Background:

Volkswagen Financial Services Ireland (VWFS) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland. 

Job Description:

VWFS now has a requirement for a Testing Lead working within the Operations Dept to support delivery of key Operational changes including an internal change project which aims to transform how we sell our core products. The Operations Testing Lead is a key role to ensure that the product delivery is fit for use and meets the requirements of the end-user, and our customers. Reporting to the Head of Operations, and matrix line to the Project Testing Manager, the successful role holder will work with an existing project team focused on leading and executing Operations testing requirements. 

The role holder will be responsible for preparing a test project plan, leading and executing the testing for the Operations project stream and preparing reports on testing activities and outcomes. The role holder will lead testing across all project waves and deployment releases within the team in relation to various change initiatives and projects assigned. Focusing at all times on the end customer, this role will focus on delivering best testing outcomes and customer focused solutions under the VWFS Operational Excellence strategic pillar. Liaising with key stakeholders and the IT team, the role holder will work to enhance the delivery of operational project changes through high quality test management. 

Key Responsibilities:

• Responsible for preparing and execution of overall test plan across all Operations streams. 

• Responsible for the assurance of delivered solutions against business requirements and outcomes.

• Prepare and execute required test scripts. 

• Prepare reports on test execution activities and outcomes and present regular updates to Project Testing manager and Head of Operations.  

• To be a testing subject matter expert within Operations on all systems and processes.

• Asses the progress and effectiveness of the test effort in line with key milestones.

• Advocating for the appropriate level of quality by driving for the resolution of important defects.

• Drive customer focused and end user best outcomes.

• Support IT deployments involving Operations through testing phase in line with the release schedules. 

• Support post implementation review, evaluation and lessons learned. 

• Document and support closure of test closure reporting. 

• Assist Operational leaders with communication and training on new system processes across the Back office.

Key Role Requirements:

• 3+ years experience in Test lead role. 

• Degree in software engineering/ computer science or related discipline preferable. 

• ISTQB Qualified in test management certification. Certified software test manager/ software quality analyst or equivalent.

• Experience in JIRA, HP ALM & Micro Focus UFT 

• Highly motivated with the ability to work on own initiative. 

• Excellent problem solving skills, ability to drive ‘Smart’ solutions. 

• Experience in automation and agile testing. 

• Outstanding attention to detail essential. 

• Ability to communicate effectively with stakeholders i.e. project managers, developers, business users.

• Capable of working to strict timelines. 

• Strong advocate for best outcomes. 

• Enthusiastic and positive.

• Adaptable to change. 

• Strong customer focus. 

• Strong influencing skills and able to maintain collaborative relationships. 

Terms & Conditions:

This is a full time permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com  

Background:

Volkswagen Financial Services Ireland (VWFSIE) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With over 70,000 customers, VWFSIE is one of the largest car finance providers in Ireland. We offer a wide variety of finance, leasing and servicing products and our aim is to grow our network of Dealer Partners beyond our current relationships with our Volkswagen Group Dealer Partners.

Job Description:

Volkswagen Financial Services is seeking a highly experienced and proactive Senior Collections Specialist to join our team. This role is critical in managing arrears cases across multiple portfolios, including Operational Lease, Service Plan, and Personal Lease. The successful candidate will bring a strategic, case-management approach to collections, ensuring performance targets are met while maintaining a high standard of customer engagement and compliance.

Key Responsibilities:

• Lead the resolution of early to mid-stage arrears cases through structured case management and tailored customer strategies.
• Manage a portfolio, ensuring timely and effective recovery actions.
• Collaborate closely with the Collections Team Manager to support team performance
• Analyse arrears trends and proactively identify risks and opportunities for process improvement.
• Liaise with internal stakeholders (e.g. Legal, Risk, Customer Services) to ensure aligned and compliant resolution strategies.
• Liaise with customers through various means of communication to build rapport, understand their financial situation and taking relevant actions to address arrears
• Maintain accurate and detailed case notes, ensuring all actions are logged in accordance with regulatory and internal standards.
• Contribute to the development of best practices and training materials for the wider collections team.

Key Person Requirement:

• Qualified APA or QFA loans (required)
• 5 + years’ senior collections handling experience, in a financial service environment an advantage
• Proven experience in a senior collections or credit control role, ideally within financial services or leasing.
• Strong case management skills with the ability to handle complex or sensitive customer situations.
• Excellent communication and negotiation skills, with a focus on resolution rather than volume-based call handling.
• A collaborative mindset with the ability to support and guide less experienced colleagues.
• Comfortable working in a fast-paced, target-driven environment with a strong focus on compliance and customer outcomes.
• Strong knowledge of arrears management, case handling, and financial hardship processes.
• Experience in dealing with vulnerable customers and sensitive financial situations.
• Excellent negotiation, conflict resolution, and problem-solving skills.
• Strong understanding of relevant regulatory frameworks
• Strong communication skills, both verbal and written, with the ability to handle difficult conversations professionally.
• Ability to work autonomously while collaborating effectively within a team.
• Strong level of numeracy and Microsoft suite skills
• Maintain positive relationships with customers addressing concerns in a professional and empathetic manner, achieving best outcomes.

Terms & Conditions:

To be updated - This is a fixed term position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com  

Background:

Volkswagen Financial Services Ireland (VWFSIE) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With over 70,000 customers, VWFSIE is one of the largest car finance providers in Ireland. We offer a wide variety of finance, leasing and servicing products through our network of Volkswagen Group Dealer Partners.

Reporting to the National Sales Manager, this is an exciting opportunity to join a dynamic sales team responsible for the delivery of defined sales targets, while managing key dealer relationships.

As an Account Manager, your focus will be on developing the performance of the dealers within your defined region. You will be responsible for managing and nurturing relationships with our dealer partners, ensuring they have the necessary support and skills to sell the full range of motor finance products associated with Volkswagen Financial Services Ireland (VWFSIE).

Key Responsibilities:

• Serve as the primary point of contact for our Dealer partners
• Build and maintain strong relationships with our network of Volkswagen Group Dealer Partners across the assigned region.
• Develop, implement and measure effective territory sales strategies to optimise performance.
• Ensure commercial targets & KPI are achieved monthly, quarterly and annually are achieved, setting action plans and measurable objectives to maximise sales and volume aspirations.
• Ensure your region is managed with a ‘Dealer Partner First’ philosophy and your monthly Dealer contact strategy is well planned, achieved and that each meeting offers a value-led purpose.
• Identify, through your contact strategy, additional sales opportunities (wholesale funding,
• service plans, extended warranty, gap insurance etc.), in order to support wider commercial objectives.
• Identify and maximise opportunities with VWFSIE by gaining a clear understanding of competitor offerings and service levels, enabling us to better meet the needs of our customers and dealer partners.
• Deliver effective meetings that include a clear agenda and documented actions to engage relevant stakeholders to implement what has been agreed.
• Plan, update and maintain accurate records and actions through our CRM, Salesforce.
• Provide coaching to your Dealer Partners through regular finance reviews, along with training and development in collaboration with our Network Training department.
• Monitor the performance of your Dealer partners, ensuring compliance with company policies and industry regulations.
• Identify and manage risk, taking the appropriate steps to mitigate including the escalation of any concerns to the appropriate team regarding Dealer Partner processes and behaviours that may lead to increased risk.
• Work with internal functions such as Complaints, Compliance, Credit, Marketing, as required.
• Maintain a sound understanding of key regulatory obligations applicable to the motor finance industry in Ireland.
• Ongoing focus on continuous improvement and fostering stronger collaboration across departments

Suitable Experience :

• Excellent interpersonal and customer care skills.
• A strong credit background would be beneficial to support the completion of credit reviews, as well as to provide well-informed recommendations and appeals.
• Strong relationship management skills.
• Desirable experience gained within the Motor industry.
• Desirable experience gained within the financial services industry.
• Desirable experience in Account Management of a geographic territory in a field-based role.
• Desirable experience of adding value within a sales process.
• Excellent IT skills specifically using MS suite of products, a CRM system similar to Salesforce.
• The applicant for this role must comply with the fitness and probity and minimum competency standards.
• APA or CIP qualification a distinct advantage, however not a requirement, but at minimum the successful candidate must be prepared to undertake and pass the APA exams upon appointment. (Or an alternative route of QFA modules (i) Loans (ii) Regulation CIP01 and CIP04 Insurance Qualifications from the Insurance Institute of Ireland are also an advantage, however not a requirement, but the successful candidate would need to pass these within a 4 year period and study towards sitting the first

Terms & Conditions:

This is a full time permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com  

Background:

Volkswagen Financial Services Ireland (VWFSIE) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With over 70,000 customers, VWFSIE is one of the largest car finance providers in Ireland. We offer a wide variety of finance, leasing and servicing products and our aim is to grow our network of Dealer Partners beyond our current relationships with our Volkswagen Group Dealer Partners.

Job Description:

This role, reporting to the Head of Dealer Sales, is an exciting opportunity to join a dynamic sales team as they embark upon the first stage in our Multi-brand growth strategy.

As a Sales Development Manager, your focus will be in growing & developing a dealer landscape, within a set geographical region and to support your Dealer Partners to sell the full range of motor finance products associated with Volkswagen Financial Services Ireland (VWFSIE).

You will act as a trusted advisor through building long lasting relationships with independent and franchise car and LCV dealer partners. You will provide support with value-add activities like regulatory requirements/changes, training, market data and forecourt stock funding. Each dealer is on a different journey and has differing objectives and a key part of this role is to provide support and expertise as they strive to reach their objectives.

Key Responsibilities:

• Ensure commercial targets & KPI are achieved monthly, quarterly and annually are achieved, setting action plans and measurable objectives to maximise sales and volume aspirations.
• Create, grow & develop a dealer landscape within your set geographical region, focusing on acquiring franchise and independent (car & LCV) Dealer Partners.
• Build a range of new dealer pipeline opportunities using your market knowledge & relationships alongside your communication and influencing skills to ensure acquisition targets are achieved.
• Ensure your region is managed with a ‘Dealer Partner First’ philosophy and your monthly Dealer contact strategy is well planned, achieved and that each meeting offers a value-led purpose.
• Deliver effective meetings that include a clear agenda and documented actions to engage relevant stakeholders to implement what has been agreed.
• Develop an understanding of your Dealer Partners key drivers e.g. why they do what they do, to support building long term relationships.
• Identify, through your contact strategy, additional sales opportunities (wholesale funding, service plans, extended warranty, gap insurance etc.), in order to support wider commercial objectives.
• Provide coaching to your Dealer Partners through regular finance reviews, along with training and development in collaboration with our Network Training department.
• Analyse key Management Information to work closely with your Dealer Partners to recognise any trends early and offer solutions, share best practice and provide regular detailed updates on performance.
• Create & develop a funding strategy for your region, focusing on new opportunities to provide Dealers with our forecourt funding plans that will help them with their objectives.
• Identify and manage risk, taking the appropriate steps to mitigate including the escalation of any concerns to the appropriate team regarding Dealer Partner processes and behaviors that may lead to increased risk.
• Work with internal functions such as Complaints, Compliance, Credit, Marketing, as required.
• Maintain a sound understanding of key regulatory obligations applicable to the motor finance industry in Ireland.
• Plan, update and maintain accurate records and actions through our CRM, Salesforce.

Qualifications & Experience:

• Proven experience of working in a sales and targets environment within the Motor Industry.
• Proven experience in Account Management of a geographic territory in a field-based role.
• Excellent and proven track record of achieving sales targets.
• Excellent interpersonal and customer care skills.
• Strong relationship management skills.
• Demonstrable experience of adding value within a sales process.
• Excellent IT skills specifically using MS suite of products, a CRM system similar to Salesforce.
• APA or QFA qualification a distinct advantage, however not a requirement, but at minimum the successful candidate must be prepared to undertake and pass the APA exams upon appointment.

Terms and Conditions:

This is an 18 month full time contract. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com

Background

Volkswagen Financial Services AG is the largest automobile financial services provider in Europe. Our central task is to promote sales for the Volkswagen Group and its brands. The products and services of Volkswagen Financial Services range from the financing of new and used vehicles of all the Group's brands to dealer financing.

Overview

We are seeking an experienced Product Manager with a strong background in financial services to join our Product team.

The Leasing Product Manager is responsible for the development, management, and optimization of our Leasing Product suite. This role involves collaborating across departments to design service offerings, analysing market trends, ensuring P&L profitability, and enhancing customer satisfaction by creating tailored solutions that align with business goals.

As Product Manager you will be the No. 1 advocate for Leasing customers and the Leasing product in our Product Portfolio. You will be encouraged to make decisions swiftly and you will become the single source of truth for our business on this Product. 

Key responsibilities:

You will be the champion of your product and will be responsible for:

• Product Strategy: Define, develop, and execute the product strategy for  products in line with the company's commercial and growth objectives.
• Market Analysis: Conduct market research and analysis to identify customer needs, market trends, and emerging risks to our commercial success. Develop market leading product propositions, (understanding what sets us apart from the market).
• Product Development: Lead the product development lifecycle from ideation to launch – incl. managing internal and external stakeholders as necessary.
• Cross functional Collaboration:  Be the champion of your product internally and externally – working closely with stakeholders of varying seniority (incl. Ops, Sales, Marketing, Pricing, IT, Change, etc.)
• Performance Monitoring: Track and analyse product performance, identifying opportunities for improvement and ensuring products meet business objectives and customer expectations.
• Compliance: Ensure all products comply with relevant regulations and industry standards.
• Cross Product Innovation: Support cross – product innovation and look for constant cross product streamlining possibilities.
• Day to Day: Develop and maintain product documentation, FAQs, and other resources to help our business and customers better understand and sell our products.
• Product SME for Projects: be the product advocate across all project and change activities ensuring product deliverables meet the needs of our customers and business (escalating appropriately if needed). 

Education, Experience, Skills & Personal Attributes:

Education, Experience:

• Bachelor's degree in a related field.
• A Master's degree or relevant professional qualification is a plus.
• This role is a control function role as defined by the Central Bank Reform Act Regulations 2011 and will be required to comply with the necessary Fitness and Probity obligations. MCC & F&P: The candidate must meet the minimum competency code for the role and pass fitness and property standards.
• Fully qualified Financial Advisor (QFA) or part qualified (APA) with up-to-date CPD hours (Required) or working towards.
• Minimum of 5 years of experience in product management within the financial services sector.

Skills:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and priorities simultaneously
• Proficient in the principles of project and change management
• Knowledge of regulatory requirements and industry best practices, be comfortable advocating for your customer in the regulatory space.
• Experience presenting to senior executives and experienced in managing messages effectively
• Skilled Decision Maker – Confident to make decisions and escalate appropriately 

Personal Attributes:

• Highly motivated – don’t stop until its done & a deliver in spite of challenges mindset
• Results orientated with a high level of initiative
• Detail-oriented, strong time-management skills
• Creative thinker with a customer-centric mindset – can find IT and Non- IT solutions to problems
• Strong leadership - can bring stakeholders on a journey

Apply:

Please apply by sending your cv to  careersdublin@vwfs.com.