Why join us?
Current Vacancies
Marketing Manager
Background:
Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.
Job Description:
The role of the Marketing Manager is a critical role focused on driving marketing objectives for VWFSI
across the key sales channels. This role provides marketing expertise, coordinates the activities of the
marketing team, agency partners and internal VWFSI. Supports VW Group Brands and VWFS Dealer
Network with a timely and high quality delivery.
This role is key to driving the success of all VWFSI product lines such as Finance, Lease and Aftersales
delivering new sales and customer loyalty ambitions. Key to this role is the utilization and
development VWFSI digital assets to achieve our strategic objectives.
Key Responsibilities:
- Define, manage and implement marketing plans and activities to achieve the commercial
objectives of VWFSI. - Activities include: marketing plans and collateral, digital marketing plans and ongoing
performance analysis, development and management of corporate identity (CI) guidelines,
website development and content, internal and network bulletins, research, information and
reports, direct mail (Email/SMS), event management, brand advertising input and sign-off,
purchasing, business presentations and proposals. - Evaluate all appropriate marketing activities against KPIs to determine success levels,
providing management insights, and identify any further actions required as a result. - Effectively manage the VWFSI marketing budget by applying cost control measures and
detailed reporting. - Ensure good communication and efficient workflow between Marketing, VWFSI departments,
VWFS HQ, suppliers and Brands. - Provide support and materials to VWFS sales teams, Brand sales teams and the dealer
networks and engage all stakeholders to successfully implement products and services and
achieve targeted results
Key Role Requirements:
- Third level qualification in a Business degree is desirable
- 5 years’ experience in a similar environment, financial or motor experience (an advantage)
- Significant digital marketing and Salesforce platform experience advantageous
- Demonstrate a thorough working knowledge of the automotive & financial sectors
- Ability to question and challenge business requirements whilst delivering effective and
efficient solutions. - Supplier management experience including tangible evidence of supplier performance
improvements - Ability to manage multiple projects simultaneously and deliver results within pre-defined key
performance indicators. - Strong MS Office in particular Advanced PowerPoint and Excel knowledge
- Fluent English (written and spoken)
Terms & Conditions:
This is a permanent contract. Ability, flexibility and willingness to travel as required. Flexibility to work outside core hours when required.
A competitive remuneration package commensurate with experience and qualification level will be
offered to the successful candidate.
How to Apply:
Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com or apply online at https://www.vwfs.ie/careers.html
Closing date for receipt of applications is 07/10/2022
Product and Digital Specialist
Background:
Volkswagen Financial Services Ireland (VWFS) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, VWFS Ireland has quickly become the largest car finance provider in Ireland.
Job Description:
The role of the Product & Digital Specialist is a critical role that will support the development of new Digital Journeys, Product and Services, whilst improving, enhancing and developing existing Digital Journeys, Product and Services for our Dealers and end customers. The role will support the delivery of VWFS strategic and commercial objectives by conducting market research, analysing industry trends and identifying new opportunities through collaboration with the Product & Innovation Manager.
A key part of the role will be the identification and creation of new business requirements, documenting and liaising with key internal and external stakeholders to translate into technical requirements for development and delivery.
The Product & Digital Specialist will be responsible for documenting detailed processes, monitoring and analysing performance of our Digital Journeys, Product, and Services and working closely with our Headquarter colleagues to deliver best in class product and services to support the delivery of VWFS strategic and commercial objectives
Key Responsibilites:
- Gathering, analyse and translate business requirements to clear, unambiguous user stories, facilitate workshops and detailed documentation in relevant systems such as SharePoint, Confluence, Jira and Visio.
- Support the delivery of new VWFS products, Services and Digital assets by providing expert knowledge from VWFS’ existing product portfolio, processes and systems liaising with core functional areas of the business.
- Responsible for diagnosis and triage of any issues when the product, service or digital asset is live in the market.
- Creating effective process and implementation guides to support a smooth transition to market through the liaison with core functional areas of the business, maintaining documentation in relevant systems
- Support the change management process to ensure the prioritisation and implementation of key technical changes to support product and digital development
Key Role Requirements:
- Third level qualification in either a Business, Finance or IT related discipline preferable.
- 1 years’ experience in a similar environment, motor or financial services experience an advantage.
- Ability to question and challenge business requirements whilst delivering effective and efficient solutions.
- Demonstrate a thorough working knowledge of the automotive & financial sectors. Knowledge and experience of financial services business processes desirable.
- Supplier management experience including tangible evidence of supplier performance improvements
- Ability to manage multiple projects simultaneously and deliver results within pre-defined key performance indicators.
- Strong MS Office in particular PowerPoint and Advanced Excel knowledge
- Fluent English (written and spoken)
- Ability to work to deadlines and under own initiative
Terms & Conditions:
This is a 1 year fixed term position. Ability, flexibility and willingness to travel as required. Flexibility to work outside core hours when required.
A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.
How to Apply:
Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com
Closing date for receipt of applications is 07/10/22
Planning and Performance Specialist
Background:
Volkswagen Financial Services Ireland (VWFS) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, VWFS Ireland has quickly become the largest car finance provider in Ireland.
Job Description:
This is an exciting opportunity to join a dynamic team responsible for the management and development of the commercial relationship between VWFSI and its 6 Brand partners in Ireland (Volkswagen Passenger Car, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles). Reporting to the VWFS Brand & Planning Manager, the Planning & Performance Specialist will provide a key support to further developments of the VWFS IE reporting infrastructure and analysis and will provide insights to support the commercial actions of VWFS IE. The role requires engaging with numerous internal and external stakeholders across multiple departments within VWFSI and VGI.
Key Responsibilites:
- Provide weekly/ monthly/ ad hoc sales reporting and analysis across all Business Streams and Products
- Support the VWFS Commercial departments with performance reporting and commercial insights
- Measure, monitor and evaluate the performance of VWFS including sales performance and recommend commercial opportunities where necessary
- Analyse and interrogate the market intelligence gathered, identify performance trends and provide insights to support the commercial steering of VWFS
- Prepare planning and reporting requirements including preparation of monthly sales forecasts and long term planning projections
Key Role Requirements:
- Degree in Business/Statistics/Economics/Strategy (or related discipline) required
- 2+ years’ experience in a Financial Services or similar industry required
- Excellent analytical and numeric ability – production, analysis and representation of data in a clear manner to facilitate commercial decision making
- Expertise in the MS Office suite with particular emphasis on advanced Excel and Powerpoint
- Fluent English (written and spoken).
Person Requirements:
- Strong numerical competence with the ability to interpret sales trends
- Comfortable working in a fast-paced environment while still retaining an excellent level of quality and attention to detail
- Capable of working under pressure to achieve deadlines
- Proven ability to work on own initiative as well as part of a high performing team
- Excellent interpersonal & verbal communication skills
- Well organised & structured thought processes
Terms & Conditions:
This is a full time permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.
How to Apply:
Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com
Closing date for receipt of applications is 07/10/22
Operations Administrator - 1 Year Fixed Term
Background:
Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.
Job Description:
A vacancy has now arisen for an Administrator within the Operations Department of Volkswagen Financial Services Ireland, on a fixed term basis. The successful candidate will provide exceptional service and administrative support to the dealer network as part of a high performing team.
Key Responsibilities:
- Contract review, activation of new business Motor Finance, Lease agreements, ensuring all regulatory, and compliance requirements are met.
- Providing high quality customer service through Call Centre handling for our Dealers within the VW Group network and VW FS Finance and Lease customs.
- Maintaining our customer portfolio across a variety of administrative duties
Key Role Requirements:
- Degree in Business or Finance related discipline preferable.
- Excellent organizational and administrative skills.
- Outstanding attention to detail is essential.
- Strong customer service ethos
- Confident, competent and forward thinking.
- Capable of working under pressure in a high volume environment.
- Enthusiastic, wanting to learn and progress.
- Strong numerical competence.
- Working knowledge of MS Office with particular emphasis on Excel.
- Approved Product Adviser (Consumer Credit) qualification desirable.
- Fluent English (written and spoken).
Terms & Conditions:
This is a 1 year fixed term position. Flexibility to work different shifts and some Saturdays required.
How to Apply:
Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com or apply online at https://www.vwfs.ie/careers.html
Closing date for receipt of applications is 07/10/2022
Aftersales Claims Specialist - Fixed Term 2 Year Role
Background:
Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.
Job Description
A vacancy has now arisen for an Aftersales Administrator within the Operations Department of Volkswagen Financial Services.
Key Responsibilities:
- Monitor and process the work stream of claims via the Aftersales platform in line with SLA
- Authorise mechanical repairs and routine maintenance to private use and fleet vehicles, in accordance with the manufacturer’s service requirements and VWFS budgetary controls within authority levels.
- Ensure the department KPI’s in the area of cost control, response times and budgetary requirements are adhered to at all times.
- Maintain all records and paperwork relevant to the function, ensuring they are accurate and up to date at all times.
- Act as a key point of contact for the Customer and Dealer to ensure that customer queries are dealt with in an efficient, timely and professional way, seeking best outcome for our customers.
- Communicate across all stakeholders effectively to maximize customer service and keep vehicle downtimes to a minimum.
- Assist other teams within Volkswagen Financial Services as required with a flexible and adaptable approach.
Key Role Requirements:
- Able to work on your own initiative and as part of a team with a proactive approach, confident, competent and forward thinking.
- Enthusiastic, illustrating a desire to learn and progress.
- Experience in automotive aftersales administrative environment an advantage
- Proven excellent administrative skillset
Essential Role Requirements:
- Degree in Business or Finance
- A demonstrable ability and disciplined approach to working in a high volume, customer focused environment.
- Excellent verbal and written communication skills with the ability to articulate and document the rationale for decisions.
- Ability to problem solve
- Professional ability to deal with key stakeholders and customers
- Ability to work within a small team and collaboratively with colleagues
Terms & Conditions:
This is a full-time 2 year contract role. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful
candidate.
How to Apply:
Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com or apply online at https://www.vwfs.ie/careers.html
Remarketing Administrator - Fixed Term 6 Month Role
Background:
Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.
Job Description
The Remarketing Administrator is a developing role within VWFSIE. Remarketing is the activity of re-selling of all vehicles returned to VWFS. These include PCP and Leasing. Returns as well as collections and staff vehicles. These vehicles are sold directly to our dealer network and via our Online Auction platform to our Brand partners. The goal is to supply used vehicles directly to our brand partners in a compliant manner while also ensuring a positive remarketing result for VWFS Ireland. Your main key relationships within this role will be with the head of your department as well as daily communication
with key third party providers and our sales & operations teams.
Key Responsibilities:
- Arrange collection and inspection of returning vehicles
- Ensure vehicle inspection reports are received in a timely manner and saved
on the relevant source systems. - Preparing remarketing valuations and reserves calculations for approval using market research and inspection report
- Ensure that remarketed vehicles are being sold in compliance with the VWFSI
remarketing guidelines.
- Ensure remarketing database is kept up to date with all relevant information.
- Remarketing sale admin:
- Maintaining vehicle stock lists
- Monitoring and communicating sales results on a weekly basis to senior management
- Monitor sales price of remarketed vehicles
- Managing Transport requests from various business areas (Collections , Leasing, Operations)
- Managing Remarketing reporting to track remarketing results
- Create remarketing management updates for Senior management
- Ensure invoices from supplier are validated and up to date and correctly assigned to the relevant business areas.
- Manage fair wear and tear and excess mileage process with fleet and
sales team. - Issue vehicle sales invoices to dealers
- Monitor payments for sold vehicles ensuring funds are received in a timely manner and allocated correctly, and reconciled monthly for Accounting and Controlling teams.
- Track retail performance of disposed vehicles using online research as well as VWFS contract management systems
- Ensure all policies and procedures are kept up to date in line with the VWFSAG I-OHB and local requirements
- Ensure all processes are documented and process maps are up to date.
- Preparing and maintaining various reports using Excel and PowerPoint.
- Communicating weekly to senior management regarding Remarketing topics and statistics
- Adhoc project work as required
- Ensure all Change requests are reviewed from a remarketing perspective and any potential impacts are assessed and raised to management as appropriate.
- Ensure any testing (including test scripts) for relevant system changes and
updates is completed. - Continuous improvement: Raise and document system changes as required
in order to improve processes.
Key Role Skills:
- Strong organisation and interpersonal skills
- Strong attention to detail
- A capable team player
- Ability to work on initiative
- Strong Analytical skills
- Strong Microsoft Office Skills (Advanced Excel, PowerPoint)
Experience and Requirements:
- 3rd level qualification in Business/ Finance/ Commerce or related discipline
- 2+ years’ experience in auto finance / leasing industry
- Working knowledge of trade used car sales would be advantageous
- Proven skills analyzing large amounts of data
Terms & Conditions:
This is an initial 6 month temporary position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.
How to Apply:
Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com or apply online at https://www.vwfs.ie/careers.html
Human Resource Operations Manager
Background:
Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.
Job Description:
This role will be critical to the successful delivery of all operational aspects for a newly defined People & Culture functional Structure for VWFSI. This new Structure will be implemented from 1st July 2022 in alignment with a group wide VWFS European Target Operating Model implementation (Appendix 1). Reporting directly to the Head of People and Culture the purpose of this role is to build and maintain fit for purpose processes for the following aspects: HR controlling including Budget Planning and Strategic Headcount Management and Metrics; HR Compliance aspects with regulatory and HQ reporting requirements; HR IT/ data and analytics, HR Process digitalisation including implementing process improvements in our core People Processes, Policies and Procedures including recruitment, induction; performance management, benefits management, position grading; payroll and tax compliance, and facilities management liaison.
Key Responsibilities:
- Responsible for all areas of HR controlling and reporting. These areas include; budgeting control, strategic headcount planning and management
- Overall accountability for keeping HR policies, procedures and process maps updated and consistently applied. Updating Organisation charts and maintenance of HR data integrity
- Utilizing insights from data and analytics to drive People & Culture & business outcomes
- Ensuring the implementation of HR Compliance in line with Government / Regulatory requirements and guidelines such as; OHB MCC etc.
- Responsible for the improvement of the HR IT systems to greater enhance our capability to ensure data integrity and privacy is maintained correctly on all applications – Implementation of Success Factors in line with HQ Global Roll Out
- Building efficiency through HR Process Digitalization and Change Management whilst leading the Employee Service Center Model alignment with HQ HR Model transition
- Ensuring HR service delivery is implemented to the highest standard with use of Process gap analysis and design
- Engaging with the Payroll team and with oversight for employment Tax regulations
- Drives the VWFS performance management cycle; manages all position grading, utilizing the Hay method and overseeing all compensation and benefit management
- Liaison with facilities manager on all aspects of facilities - security, health and safety and environmental
- Support for SMT in understanding and implementing changes in People Processes via Project Management
Key Skills:
- Strong organisation and interpersonal skills
- Strong attention to detail
- Excellent judgement
- Ability to practice discretion capably
- Excellent project management skills
- Ability to be agile and adaptable to situations
- Ability to be resourceful in driving companywide initiatives
- Systems thinker with proven analytical ability, problem solver through use of data and talent in leading change
Experience & Requirements:
- HR/Finance/Accounting/Tax/IT background ideally gained in the Financial Services industry
- Relevant 3rd level qualifications in Finance, Business or IT
- Background in implementing integrated people related IT systems solutions to drive and implement process efficiency as well as improving employee experience
- Experience in Change Management and partnering the business through people process changes
- Comprehensive knowledge of Payroll systems, Compensation/Benefits management expertise
Terms & Conditions:
A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.
How to Apply:
Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com or apply online at https://www.vwfs.ie/careers.html
Closing date for receipt of applications is COB on 01/07/2022
What are the benefits?
Learning and Development
Volkswagen Financial Services Ireland is fully committed to ensuring employees have the relevant knowledge, skills and expertise to perform daily duties to a standard and to acheive their full career potential.
