Careers

Background:

Volkswagen Financial Services AG is the largest automobile financial services provider in Europe. Our central task is to promote sales for the Volkswagen Group and its Brands.

The products and services of Volkswagen Financial Services Ireland (VWFSI) range from the financing of new and used vehicles of all the Group's brands to dealer wholesale funding to Leasing and Service Plans.

Job Description:

Reporting to the Head of IT and Project Management, the Senior Data Analyst will support the organisational leadership team by defining the technical deliveries required to support the organisational data strategy and deliver analytical and reporting needs.

Your focus will be to deliver a portfolio of strategic, compliance and operational analytics. You will help solve business problems using analytical models delivered to key stakeholders. You will deliver initiatives which build new analytical structures and frameworks.

The role will also be responsible for providing advice on and implementing day-to-day tactical and strategic analysis designed to enable effective delivery of data and reporting objectives.
The role will involve the day-to-day analysis and production of a wide range of insightful management information reporting from multiple data sources.

Key Responsibilities:

• Act as data quality champion by ensuring data quality KPIs are available and monitored. Advise on strategies for eliminating poor data quality root cause and remediation strategies.
• Ensure the data governance strategy is implemented in collaboration with senior business stakeholders.
• Design and advise on an effective strategy for data handling, transformation and reporting.
• Review and evaluate the purpose and content of current business reports to develop new/enhanced insights, improve presentation, format, processes, use and control.
• Advise and recommend strategies for source system ETL for multi-domain and multi-dimensional reporting and data consumption.
• Work closely with the Data Engineering and BI Developers to evaluate the technical feasibility of solution options.
• Collaborate with the Salesforce Product team to ensure data strategy and tooling is aligned with global Salesforce strategy and data can be delivered into Salesforce application smoothly.
• Analyse project and change delivery requirements in collaboration with business analysts and project managers with respect to their effect on data management activities and reporting. Make recommendations for best practice and alignment to overall data strategy.
• Provide data quality training and support the overall awareness of the strategic importance of data quality across the application portfolio
• Extract data to manipulate/calculate/format into presentable reports and insightful analysis with charts and graphs and supporting observations
• Coordination on the resolution of Problem tickets with application management support partners

Key Role Requirements:

• Educated to degree level in Computer Science or similar area of expertise. Post graduate qualification in data science discipline is highly desirable
• 3+ years data analytics expertise in a financial services environment
• Experience developing data quality rule sets across a multi-application and data warehouse landscape using tools such as Informatica IDQ and Developer
• Experience in developing data management strategies and/or governance frameworks.
• Advanced knowledge of data wharehousing concepts and design
• Advanced knowledge of programming using PL SQL
• Experience with ETL tools with SAP Data Services or Informatica Powercenter a distinct advantage
• Expert in SAP Business Objects, including: Webi and Universe Design
• Experience with Salesforce data modelling and ETL would be an advantage
• Database infrastructure knowledge; capable of integrating multiple data sources
• Experience in consulting and developing recommendations from complex analysis

Education, Training & Experience:

• Fluent English speaker.
• Liaising with suppliers and group functions to manage the development and timely delivery of analysis and solutions.
• Appropriate working visa for free movement in European Union and UK.
• Ability to promote ideas/solutions with confidence, credibility and sound business rationale
• Ability to integrate with cross functional team to expedite knowledge of business
• Communicates information clearly and concisely to both technical and non-technical team members and third parties
• Passion for learning & continuous improvement
• Highly organised and capable of working within internal risk requirements and controls
• Self-Motivated and Goal Orientated

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com or apply online at https://www.vwfs.ie/careers.html. 

Background:

Drive forward the strategy of the organisation and its associated strategic initiatives.  Working closely with the Management Board, the role will help to facilitate business strategy and determine process and governance.

Defining the governance of our 2030 strategic roadmap through collaboration with internal and external stakeholders.  Lead cross-functional working and act as the key interface with VWG, Brands and HQ ensuring strategic goals are aligned, internally within Volkswagen Financial Services (VWFS). The role works closely with the Communications team to ensure effective communication and cascade of the strategy and associated initiatives.  

Key Responsibilities:

• Define business strategy in alignment with Guiding Principles, North Star, vision & purpose
• Accountable for providing visibility and oversight of the strategic initiatives required for successful delivery. 
• Define steering and co-ordinate strategic initiatives as defined by business requirements.
• Closely align with VWFS AG and VWG IE, ensuring synergies are managed, conflicting priorities are resolved and all stakeholders are kept informed, on target and supported through each work stream
• Create Enterprise Roadmap of strategic initiatives to visually illustrate the future direction of the organisation and required outcomes
• Build and maintain highly effective relationships with senior business stakeholders within VWFS IE, VWG IE and VWFS AG to ensure detailed alignment, coordination and continued collaboration on strategic priorities, initiatives and change programs
• Project manage the programme of strategic and change initiatives, ensuring clear, defined and prioritised organisational outcomes
• Support and align with the PMO and process dept. for managing the IE strategy and associated initiatives, participating in governance  meetings
• Responsible for the management of the Strategy process ensuring all deliverables, escalations, changes in priorities
• Monitor strategic initiatives ensuring dependencies and interdependencies are identified and enterprise synergise are realised
• Lead information gathering and research from the market/external environment and use valuable industry insights to inform strategic decision making
• Manage, develop and implement an enterprise wide strategy communications plan; engaging with and cascading to key stakeholder groups (VWG / VWFS Leaders / HQ) regularly to ensure strategy is recognised, and understood.
• Provide monthly strategic updates for at all key meetings including Board of Directors, HQ Sales
• Develop and update Strategic Analysis tools
• Measure and report on the Strategy KPI’s associated with the organisational outcomes and subsequent quarterly benefit realisation review
• Lead the idea generation process to ensure a flow of new ideas aligned with strategic inten

Key Challenges:

• Managing complex stakeholders across VWFS and VGIE with differing requirements and priorities to achieve a combined agreement and enable progression on the agreed strategic initiatives and direction
• Managing, co-ordinating and controlling multiple different strategic initiatives, dependencies, interdependencies and priorities to enable relevant business outcomes
• Bringing together cross functional teams to focus on enterprise wide priorities and driving visibility of cross functional benefits
• Developing and improving  process for managing complex change
• Ensuring senior stakeholder engagement with the strategic process, framework and toolkit to drive change and different behaviours
• Dealing with ambiguity and still able to make decisions in a complex and fast-changing environment
• Ensuring integration and efficiency across multiple organisation wide strategic topics
• Define new approaches and ways of working to ensure strategic objectives are met
• Enabling  a business agile culture that supports regular prioritisation of high profile programmes whilst satisfying multiple senior level stakeholders

Education, Training & Experience:

• Degree level educated with experience in Strategy Management
• Experience of interacting, influencing and negotiating with key stakeholders especially BoM members and Heads of Department
• Extensive project and/or programme management experience in both Waterfall and Agile environments with the capability to lead complex and multiple programmes
• Qualification in Project or Programme Management
• Strong technical capability regarding Change Management within organisations
• Complex multi-functional stakeholder management both internally and externally
• Experience and awareness of requirements operating within regulatory and compliance landscape relevant to the Financial Services sector
• Significant experience running Projects or Programmes using waterfall and agile based methodologies
• Proven leadership skills in building, developing and retaining high performing teams including providing direction coaching and feedback in a cross functional matrix management environment
• Strong written and oral communication skills with the ability to present complex data and arguments in ways that are understandable by all levels of knowledge

Skills & Personal Characteristics Required:

• Strong interpersonal and relationship building skills as an adept communicator and with excellent political sense
• A strong grasp of strategic change with an ability to translate this into smartly structured programmes and change initiatives
• Strong sense of ownership, delivery and accountability
• Ability to deal with complexity and ambiguity and able to make decisions in spite of incomplete information and make sound decisions for the business
• Ability to build strong networks across the multiple different business areas including VWG and VWFS AG and to encourage, develop and support collaborative working across the multiple disciplines and functional areas
• Excellent negotiating and influencing skills with the ability to influence decision makers
• Highly developed problem solving & analytical skills to overcome challenges and difficulties
• A tenacious approach with focus and determination to get the job done effectively, overcoming any difficulties that may be encountered
• Ability to think strategically and innovatively and use conceptual models to apply ideas and help to create proposals for change, within a highly dynamic and complex environment
• Ability to evaluate quantitative data sets and determine “big picture” implications
• Able to identify priorities, plan/organise activity and review approach to ensure efficient delivery of results, strong attention to detail and priority management.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com or apply online at https://www.vwfs.ie/careers.html. 

Background:

Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.

Job Description  

A vacancy has now arisen for an Aftersales Administrator within the Operations Department of Volkswagen Financial Services. 

Key Responsibilities:

• Monitor and process the work stream of claims via the Aftersales platform in line with SLA
• Authorise mechanical repairs and routine maintenance to private use and fleet vehicles, in accordance with the manufacturer’s service requirements and VWFS budgetary controls within authority levels.
• Ensure the department KPI’s in the area of cost control, response times and budgetary requirements are adhered to at all times.
• Maintain all records and paperwork relevant to the function, ensuring they are accurate and up to date at all times.
• Act as a key point of contact for the Customer and Dealer to ensure that customer queries are dealt with in an efficient, timely and professional way, seeking best outcome for our customers.
• Communicate across all stakeholders effectively to maximize customer service and keep vehicle downtimes to a minimum.
• Assist other teams within Volkswagen Financial Services as required with a flexible and adaptable approach.

Key Role Requirements:

• Able to work on your own initiative and as part of a team with a proactive approach, confident, competent and forward thinking.
• Enthusiastic, illustrating a desire to learn and progress.
• Experience in automotive aftersales administrative environment an advantage
• Proven excellent administrative skillset 

Essential Role Requirements:

• Degree in Business or Finance
• A demonstrable ability and disciplined approach to working in a high volume, customer focused environment.
• Excellent verbal and written communication skills with the ability to articulate and document the rationale for decisions.
• Ability to problem solve
• Professional ability to deal with key stakeholders and customers
• Ability to work within a small team and collaboratively with colleagues 

Terms & Conditions:

 This is a full-time 2 year contract role. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful
candidate.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com or apply online at https://www.vwfs.ie/careers.html