Careers

Background

Volkswagen Financial Services AG is the largest automobile financial services provider in Europe. Our central task is to promote sales for the Volkswagen Group and its brands (Volkswagen, Volkswagen CV, Audi, Skoda & SEAT). The products and services of Volkswagen Financial Services Ireland Limited range from the financing of new and used vehicles of all the Group's brands to dealer financing.

Volkswagen Financial Services is seeking an experienced Technical Application Owner to drive the development of key technology capabilities in our financial contract management and associated systems.

Responsibilities

• Understand, discuss and guide the business on the requirements and the evolution of the application landscape
• Evaluate user stories based on requirements for iterative development
• Do continuous backlog management for the product
• Deliver system configurations to meet user story requirements 
• Own all local technical aspects of the applicationo Solution design (including interfaces)
  • Configuration 
  • Solution delivery 
  • Release planning & management 
  • Access & Identity concepts 
  • Application integrity & compliance
• Be the go to person for the technology team for requirement clarifications
• Work closely with project managers as a member of project teams as appropriate and ensure accurate estimation of effort and delivery of tasks as required. 
• Participate in defining the product roadmap with business
• Actively collaborate with system solution vendors to ensure quality and efficient solution delivery 
• Actively collaborate with 2nd and 3rd level support organisations to ensure timely resolution of application related incidents

Key Role Requirements

• 8 years of equivalent configuration experience in similar systems, eg. ERP, finance lease
• Knowledge of leasing and/or accounting business processes would be a distinct advantage 
• Experience performing detailed data analysis, including ability to create, run, and modify SQL queries to pull data from source databases for data analysis and mapping activities
• Strong capabilities in defining, creating, and managing high quality user stories
• Demonstrated problem solving skills and ability to develop solutions to complex analytical/data-driven problems 
• Experience and understanding of business process modelling, business systems development, and analysis 
• BS or MS in Business Management, Computer Science, STEM or comparable field of study Individual Requirements
• Minimum 8 years’ experience in a similar role. 
• Excellent communication & interpersonal skills, deliver communications that convey a clear understanding of the unique needs of different audiences 
• Creative in your approach to design challenges 
• Detail-oriented and ability to show initiative, good judgment, and resourcefulness 
• Experience working with SOAP, REST, Micro services, XML and JSON message formats an advantage 
• Be prepared to constructively challenge the status quo. 
• Be articulate and confident. 
• Committed, enthusiastic and forward thinking 
• Focused multi tasker with proven ability to manage multiple objectives. 
• Focused on meeting agreed deadlines and milestones

Terms & Conditions

This is a full time permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply

Please apply by filling in an application form on our website www.vwfs.ie/careers or emailing your CV and a Cover Letter to careersdublin@vwfs.com

Background

Volkswagen Financial Services AG is the largest automobile financial services provider in Europe. Our central task is to promote sales for the Volkswagen Group and its brands (Volkswagen, Volkswagen CV, Audi, Skoda & SEAT). The products and services of Volkswagen Financial Services Ireland Limited range from the financing of new and used vehicles of all the Group's brands to dealer financing.

As key part of Volkswagen Financial Services Ireland Limited’s continued growth, an Operational Lease has been in market 2.5 years. A temporary vacancy has arisen for Leasing Operations Team Leader within the Operations Department of Volkswagen Financial Services Ireland Limited. Reporting to the Head of Operations, the successful candidate will manage, motivate and lead a high performing team, ensuring optimal in leasing customer operational support and processes is provided.

Key Responsibilities

• Leading the day to day workflow activities of a Leasing Operations Team to ensure efficient processing of all customer and business partner requirements
• Monitoring and reporting on performance to ensure that Leasing Operations activities are carried out within agreed service levels
• Leadership of individuals through performance review and appraisal
• Manage, motivate and lead the team ensuring open communication channels
• Identification of training requirements and development of training plans for team members
• Ongoing review and development of policy and procedural documentation to ensure the highest levels of customer / business partner service while maintaining the control environment
• Application of required controls through comprehensive knowledge and understanding of relevant regulatory requirements
• Act as escalation point for customer and business partner issues
• Build and manage effective relationships with internal and external customers and business partners
• Provide and present regular performance updates to the Head of Operations
• Support key IT and project deliveries and IT deployments as required
• Perform core operational tasks as required to ensure teams objectives are met

Key Role Requirements

• Degree in Business or Finance related discipline preferred
• Demonstrable experience leading a Leasing Operations business function in a similar environment with performance management and review experience
• Proven experience in a Leasing environment essential
• Excellent organisational and administrative skills
• Effective communication skills and attention to detail
• Strong collaborative ethos and ability to motivate and manage a team
• Capable of managing workflow and providing direction under pressure in a high volume environment
• Strong interpersonal and relationship management skills
• Deadline driven with an ability to work on own initiative
• Innovative with proven problem solving abilities
• Professional presence, capable of representing the business to third parties

Terms and Conditions

This is a fixed term position to cover maternity leave. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com or apply online at https://www.vwfs.ie/careers.html

Closing date for receipt of applicantions is COB on 15th May 2020.

Job Description:

This role is a key commercial and strategic position within the business and reports directly to the Head of Fleet. The role will lead the VWFS team on international fleet tender responses, major key account proposals, and key strategic projects and as such requires a strong fleet background with proven extensive experience.

This role will provide support, expertise and leadership for the whole fleet team and be a critical relationship builder across VWFS, Volkswagen Group and to external suppliers. This brings with it a significant level of visibility and responsibility.

This role will need to handle a wide range of customer, supplier and business demands concurrently. Significant resilience, experience and commercial aptitude are essential. The primary deliverable will be excellent customer service with a strong emphasis on existing customers and portfolio growth.

Responsibilities:

• Grow the fleet portfolio through meeting customer’s needs, driving renewals, leading strong business proposals both internally and externally.
• Take full ownership and use initiative striving to resolve customer queries and move the business forward
• Manage bespoke deal approvals and contract approvals.
• Support a right first time ethos to both existing and new customers, supporting audit controls and quality outputs.
• Use personal judgement to identify when redress and negotiation is needed to resolve issues and utilising the “limits of authority” matrix where appropriate.
• Provide clear and concise process expertise on a wide range of processes and be recognised by others as a point of contact for advice, guidance and process improvement
• Lead the VWFS fleet sales team tender response function for both national and international tenders.

Principal Contacts / Working Relationships:

• Head of Fleet - deputisation where appropriate, support across business functions for fleet.
• VWFS field team - daily contact- supporting renewals / profitability / growth.
• Brands - frequent contact to clarify customers discount terms to support new orders
• Dealerships - frequent contract - to support vehicle quotation’s and product/ stock queries
• Supporting departments such as Asset Risk, Credit, Finance, SMR, Brand & Marketing and other supporting teams within the fleet department

Key Challenges:

• Bespoke customer requirements- in some instances need to deviate from process / normal guidelines, understanding the impact / implications for the business and communicating / seeking approval for same.
• Product knowledge- fast paced- frequent changes
• Broad range of complex queries / systems

Education, Training and Experience required:

• Demonstrable commercial acumen – required (customer and business outcome examples)
• High level numeracy skills – required
• Strong relationship building skills – required
• Fleet Experience with significant commercial responsibility – 5 years minimum desired
• Degree Level Education – desired
• Very strong MS Office skills – Required (Excel / PowerPoint)