Careers

Background:

Volkswagen Financial Services AG is the largest automobile financial services provider in Europe. Our central task is to promote sales for the Volkswagen Group and its brands. The products and services of Volkswagen Bank GmbH and Volkswagen Financial Services range from the financing of new and used vehicles of all the Group's brands to dealer financing.

Job Description:

Reporting to the Enterprise Architect, the successful candidate will take on the integration specialist role spanning domains including contract management systems, CRM, Salesforce cloud solutions and online digital journeys. The integration specialist will ensure the produced integration designs align to VWFS target architecture, strategic business objectives and established standards where appropriate

Key Responsibilities:

• Takes the lead role in requirements analysis and solution design (high level and lowlevel) of a varied portfolio of integration initiatives.
• Understand the application landscape and provide Integration environment technicalknowledge during planning, execution, and management of integrating new applicationsinto existing landscape.
• Engage with key stakeholders throughout the organisation to ensure the solutions meetthe business current and future demand, while adhering to the VWFS group digitalstrategy and application architecture.
• Develop solution designs and proofs of concept and accordingly document as HLD (highlevel design).
• Support the translation of a solution design into LLD (low level design).
• Support the delivery / build of a solution design ensuring it aligns fully to the documentedHLD.
• Be responsible for documenting, managing, and testing the integrations in line withdesign expectations and with group standards.
• Identify and resolve system integration issues.
• Assist with problem determination and resolution efforts when operational issues withintegration solution arise.
• Research and make recommendations on integration products and services

Key Requirments:

• Minimum of 5+ years working in the technology domain
• BSc or MSc in Computer Science or comparable field of study
• Experience in financial services and/or banking
• Engineering background, with proven experience in solution design and technicalarchitecture.
  • Very strong communication and influencing skills, with the ability to communicatetechnical issues to both technical and non-technical audiences; backed-up withstrong interpersonal, collaboration, facilitation, and negotiation skills. 
  • Experienced in application design and in system and technology integration; witha proven record of designing solutions to business problems, whiledemonstrating creativity, innovation, and knowledge of best-practice designtechniques.
• Experience of the following is required:
  • Security concepts and open standardso REST APIs & Web serviceso Micro Services and associated patterns.
  •  Application Servers & Database Technologies.
• Technical proficiency with salesforce configuration and components (Sales or ServiceCloud and including APEX, VisualForce, Lightning Web Components) is an advantage.

Terms & Conditions

This is a full time 2-year fixed term position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com

Closing date for receipt of applications is 24th of November 2023.

Background:

Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 100,000 + customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.

Job Description:

The Direct Fleet Key Account Manager plays a vital role in implementing and achieving our commercial objectives, focusing on the retention, growth, and profitability of our fleet business. This role demands a candidate who is highly motivated, dedicated to customer retention and expansion, and possesses the ability to build and nurture valuable relationships with key stakeholders within each assigned account. The successful applicant will need to develop an in-depth understanding of our customers' businesses, industries, and challenges, with a primary goal of becoming their trusted fleet advisor.This position is well-suited for individuals who are self-driven to meet challenging yet rewarding monthly business targets. We seek someone with exceptional relationship-building and consultative sales skills, aiming for successful results.

Key Responsibilities:

• Identify and target potential fleet customers, effectively converting leads into sales opportunities.
• Maintain and strengthen relationships with existing fleet customers through outstanding customer service, addressing their needs, and ensuring ongoing satisfaction.
• Maximize customer retention through continuous advice and effective contract renewal negotiations.
• Meet or exceed monthly and annual sales targets, along with other performance metrics.
• Maintain a comprehensive understanding of our products and services to effectively communicate their benefits to potential customers.
• Create and present compelling sales proposals tailored to the specific fleet requirements of prospective customer.
• Negotiate and finalize deals with customers, ensuring mutually beneficial terms that align with company policies.
• Maintain accurate records of all sales activities, client interactions, and contracts.
• Stay updated on industry trends and competitors to inform your sales strategies.

Key Requirments:

• A minimum of 3 years of proven experience in selling vehicle leasing and/or account management.
• Strong knowledge of the Irish fleet market, including key companies, trends, and regulations.
• Results-oriented with a focus on achieving and surpassing sales targets.
•  Excellent interpersonal and communication skills.
• Ability to work independently and manage time effectively in a field-based role.
• Possession of a full, clean driving license.
• APA Loans or QFA qualification a distinct advantage, however not a requirement, but at minimum the successful candidate must be prepared to undertake and pass the APA exams upon appointment. 

Terms & Conditions:

This is a full time 2 year fixed contract position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com

Closing date for receipt of applications is the 10th of November 2023.

Background:

Volkswagen Financial Services Ireland (VWFSIE) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With over 70,000 customers, VWFSIE is one of the largest car finance providers in Ireland. We offer a wide variety of finance, leasing and servicing products through our network of Volkswagen Group Dealer Partners.

Reporting to the Head of Dealer Sales, this is an exciting opportunity to join a dynamic sales team responsible for the delivery of defined sales targets, while managing key dealer relationships.

As an Account Manager, your focus will be on developing the performance of the dealers within the North West region. You will be responsible for managing and nurturing relationships with our dealer partners, ensuring they have the necessary support and skills to sell the full range of motor finance products associated with Volkswagen Financial Services Ireland (VWFSIE).

Key Responsibilities:

• Ensure commercial targets & KPI are achieved monthly, quarterly and annually are achieved, setting action plans and measurable objectives to maximise sales and volume aspirations.
• Create, grow & develop a dealer landscape within your set geographical region, focusing on acquiring franchise and independent (car & LCV) Dealer Partners.
• Build a range of new dealer pipeline opportunities using your market knowledge & relationships alongside your communication and influencing skills to ensure acquisition targets are achieved.
• Ensure your region is managed with a ‘Dealer Partner First’ philosophy and your monthly Dealer contact strategy is well planned, achieved and that each meeting offers a value-led purpose.
• Deliver effective meetings that include a clear agenda and documented actions to engage relevant stakeholders to implement what has been agreed.
• Develop an understanding of your Dealer Partners key drivers eg why they do what they do, to support building long term relationships.
• Identify, through your contact strategy, additional sales opportunities (wholesale funding, service plans, extended warranty, gap insurance etc), in order to support wider commercial objectives.
• Provide coaching to your Dealer Partners through regular finance reviews, along with training and development in collaboration with our Network Training department.
• Analyse key Management Information to work closely with your Dealer Partners to recognise any trends early and offer solutions, share best practise and provide regular detailed updates on performance.
• Create & develop a funding strategy for your region, focusing on new opportunities to provide Dealers with our forecourt funding plans that will help them with their objectives.
• Identify and manage risk, taking the appropriate steps to mitigate including the escalation of any concerns to the appropriate team regarding Dealer Partner processes and behaviours that may lead to increased risk.
• Work with internal functions such as Complaints, Compliance, Credit, Marketing, as required.
• Maintain a sound understanding of key regulatory obligations applicable to the motor finance industry in Ireland.
• Plan, update and maintain accurate records and actions through our CRM, Salesforce.

Suitable Experience

• Proven experience of working in a sales and targets environment within the Motor Industry.
• Proven experience in Account Management of a geographic territory in a field-based role.
• Excellent and proven track record of achieving sales targets.
• Excellent interpersonal and customer care skills.
• Strong relationship management skills.
• Demonstrable experience of adding value within a sales process.
• Excellent IT skills specifically using MS suite of products, a CRM system similar to Salesforce.
• APA or QFA qualification a distinct advantage, however not a requirement, but at minimum the successful candidate must be prepared to undertake and pass the APA exams upon appointment.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com.

Closing date for applicants is COB Friday the 17^th of November.  

Background:

Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 100,000 + customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.

Job Description:

A vacancy has now arisen for a Customer Experience Specialist within the Retail Operations department of Volkswagen Financial Services Ireland. Reporting to the Retail Operations Manager, the successful role holder will be responsible for handling and investigating all customer complaints received within agreed timeframes, in line with all compliance and regulatory standards and to the highest standards for our customers. Complaint Management is a Control Function (CF8) under the Fitness & Probity regime and is a key role for VWFSIL. The role holder will support the topics under the customer centricity approach and will drive customer satisfaction initiatives and best customer outcomes, including Customer Happiness Index. Working within the Retail Operations team the role holder will in addition support the team with core business activities of finance contract activation, customer / dealer care and general administration tasks.

Key Responsibilities:

• Investigate and respond to all telephone, email and written customer complaints in linewith internal policies and procedures to ensure they are handled to a high level in linewith VWFS customer standards.
• Central contact point for customer complaints at VWFS.
• Compile responses (phone and written) and files for all complaints.
• Ensure all complaints are dealt with effectively and efficiently and in compliance withregulatory requirements (in line with all CBI requirements).
• Log and track all customer complaints, adhering to all regulatory response timeframes,reporting any breaches as required.
• Liaise with internal departments including compliance and legal to investigate eachcomplaint case.
• Communicate appropriately with customers to ensure a sufficient resolution.
• Identify root causes of customer complaints and detect trends in customer issues.
• Provide regular updates on customer complaint status to Retail Operations Manager andHead of Operations.
• Produce KPI reporting, complaints data analysis, including root cause analysis.
• General administration tasks as required to the role.

Key Requirments:

• Fully qualified Financial Advisor (QFA) or part qualified (APA) with up-to-date CPD hours(Required) Complaint Management is a Control Function (CF8) under the Fitness &Probity regime and is a key role for VWFSIL.
• Demonstrable experience in a complaint handling role within a regulated environment(required).
• Degree in Business or Finance related discipline preferable.
• Detailed knowledge of existing systems and processes operating within VWFS.
• Strong Customer ethos with excellent communication and interpersonal skills.
• Ability to communicate across all levels of the organisation.
• Highly motivated with the ability to work on own initiative.
• Excellent organisational and administrative skills. Outstanding attention to detail.
• Capable of working to strict deadlines across multiple tasks.
• Enthusiastic, positive.
• Ability to resolve complex problems.
• Strong verbal, written and numerical competence essential.
• Fluent English (written and spoken).

Terms & Conditions

This is a full time permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.

How to Apply:

Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com

Closing date for receipt of applications is the 27th of October 2023.