- Existing Customers
- Customer Portal
- Volkswagen Financial Services
- Insurance
- Personal Customers
- Business Customers
Why join us?
Learning & Development
Volkswagen Financial Services Ireland are fully committed to ensuring employees have the relevant knowledge, skills and expertise to perform daily duties to a standard and to acheive their full career potential.
Current Vacancies
Product Manager (FTC 18 months)
Background:
Volkswagen Financial Services AG is the largest automobile financial services provider in Europe. Our central task is to promote sales for the Volkswagen Group and its brands. The products and services of Volkswagen Financial Services range from the financing of new and used vehicles of all the Group's brands to dealer financing.
Job Description
We are seeking an experienced Product Manager with a strong background in financial services to join our Product team. This is an excellent opportunity for someone early in their product career to gain hands-on experience in financial services. You’ll work closely with senior product managers and cross-functional teams to help maintain and improve our Leasing product offerings. This role is ideal for someone who is eager to learn, detail-oriented, and passionate about delivering great customer experiences.
Key Responsibilities
You will be the champion of your product and will be responsible for:
- Product Strategy: Assist in the day-to-day management of the Leasing product suite, including documentation, FAQs, and internal communications.
- Market Analysis: Support by gathering and analysing customer feedback and market data to inform product improvements.
- Product Development: Lead the product development lifecycle from ideation to launch – incl. managing internal and external stakeholders as necessary.
- Cross functional Collaboration: Collaborate with internal teams (e.g., Sales, Marketing, Operations, IT) to support product delivery and performance.
- Performance Monitoring: Track and analyse product performance, identifying opportunities for improvement and ensuring products meet business objectives and customer expectations. objectives to maximise sales and volume aspirations.
- Compliance Awareness: Work with the team to ensure product materials and communications align with regulatory standards.
- Cross Product Innovation: Support cross – product innovation and look for constant cross product streamlining possibilities.
- Day to Day: Develop and maintain product documentation, FAQs, and other resources to help our business and customers better understand and sell our products.
- Product SME for Projects: Support product-related projects and change initiatives, ensuring tasks are tracked and delivered on time. (escalating appropriately if needed).
Education, Experience, Skills & Personal Attributes
Education, Experience:
- Bachelor's degree in a related field.
- Master's degree or relevant professional qualification is a plus.
- This role is a control function role as defined by the Central Bank Reform Act Regulations 2011 and will be required to comply with the necessary Fitness and Probity obligations. MCC & F&P: The candidate must meet the minimum competency code for the role and pass fitness and property standards.
- Fully qualified Financial Advisor (QFA) or part qualified (APA) with up-to-date CPD hours (Required) or working towards.
- Minimum of 3 years of experience in product management within the financial services sector.CIP01 and CIP04 Insurance Qualifications from the Insurance Institute of Ireland are also an advantage; however, not a requirement. The successful candidate would need to pass these within a 4-year period and study towards sitting the first
Skills:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to manage multiple projects and priorities simultaneously
- Proficient in the principles of project and change management
- Knowledge of regulatory requirements and industry best practices, be comfortable advocating for your customer in the regulatory space.
- Experience presenting to senior executives and experienced in managing messages effectively
- Skilled Decision Maker – Confident to make decisions and escalate appropriately
Personal attributes:
- Highly motivated – don’t stop until its done & a deliver in spite of challenges mindset
- Results orientated with a high level of initiative
- Detail-oriented, strong time-management skills
- Creative thinker with a customer-centric mindset – can find IT and Non- IT solutions to problems
- Strong leadership - can bring stakeholders on a journey
Terms & Conditions:
This is a FTC position (18 months).
How to Apply:
Please apply to careersdublin@vwfs.com.
Campaign Specialist
Background:
Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.
Job Description
This is an exciting opportunity to join a dynamic commercial team responsible for the management and development of the commercial relationship between VWFSI and its 6 Brand partners in Ireland (Volkswagen Passenger Car, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles).
We are seeking a motivated and innovative Campaign Specialist to join our dynamic team. This role reporting to the Brand & Planning Manager, provides an opportunity to contribute to the commercial success of the business through day-to-day operational interactions with its Brand partners, and involvement in the development of longer term strategic programmes. The role requires engaging with numerous internal and external stakeholders across multiple departments within VWFSI, VGI and external vendors.
The Campaign Specialist will drive key day to day campaign management activities while also being a subject matter expert in our future state systems and processes in relation to our products and campaign activations.
Key Responsibilities
- Lead the set-up, execution, monitoring, and analysis of Brand campaigns across all sales channels including Retail, Fleet, Digital, and Aftersales, while collaborating with internal stakeholders across Brand Management, Sales, Controlling, and Operations.
- Manage campaign compliance in delivery to market, ensuring adherence to regulations and internal guidelines, to deliver Central Bank of Ireland (CBI) compliant, customer-centric campaigns.
- Responsible for provision of campaign costs to brand partners, as well as pricing examples for budgeting and advertising purposes.
- Key contact for the triage of campaign issues between internal stakeholders (e.g., Digital, Data, Operations, Controlling, Compliance, and Sales teams).
- Key contributor to the implementation of a new campaign management system into VWFS, including onboarding and optimisation of the system to meet business requirements.
- Responsible for ensuring the system has required functionality, process efficiencies, and process controls, including focus on ongoing system development for changing business needs.
- Close collaboration with the Digital team to align on end-to-end business requirements from vehicle configuration and selection, finance calculation, and campaign offer.
Key Role Requirements
- Degree in Business/Marketing/Economics/Finance (or related discipline) required
- 3+ years’ experience in Financial Services or commercial industry preferable
- Prior experience with Salesforce is highly preferred
- Exceptional Excel skills required and strong proficiency with Word & PowerPoint
- Excellent communication skills, resulting in strong and positive outcomes
- Strong analytical and numeric ability – production, analysis and representation of data in a clear manner to facilitate commercial decision making
- Comfortable working in a fast-paced environment while still retaining an excellent level of quality and attention to detail
- Motivated self-starter with the ability to work on own initiative, as part of a high performing team
- Proven ability to focus on continuous improvement and process efficiency
- A strong customer & commercial focus
- Fluent written and spoken English
Terms & Conditions:
This is a permanent full-time position. The successful candidate will be expected to work a minimum of 2 days a week on site at the Liffey Valley Office. Compliance with all relevant internal policies and procedures and adherence to the Volkswagen Financial Services Code of Conduct is mandatory.
A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.
How to Apply:
Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com.
Process and Business Analyst
Background:
Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.
To maintain our market leadership position into the future we have embarked on an ambitious, complex business transformation programme building the innovative products and seamless operational capabilities that will define our future. To ensure success on this journey, we have established a Transformation Management Office (TMO) as the execution engine for all our strategic delivery.
Job Description
Within our transformation management office the role of the Process and Business Analyst is critical as the detailed discovery and specification engine for the transformation. They will lead the conversion of high-level business outcomes into detailed process flows, user stories, and business requirements that are unambiguous for technical delivery teams. Deployed to specific transformation workstreams or product initiatives via a prioritised backlog the role holder will have a dotted line to the relevant Product Owner for the duration of the assignment.
Key Responsibilities
Deep-Dive Discovery & Journey Mapping:
- Conduct workshops with SMEs, dealers, and customers to map as‑is and to‑be end‑to‑end processes for specific products or initiatives.
- Identify pain points, hand‑off failures, regulatory touchpoints, and efficiency gaps within customer and dealer journeys.
Requirements Definition & Documentation:
- Translate Product Owners’ outcome‑focused goals into detailed business requirements, user stories, and acceptance criteria.
- Maintain a clear requirements traceability matrix, linking each item to a strategic objective.
- Support impact assessments, draft appropriate workarounds, and guide business teams on system capabilities.
- Review and advise business stakeholders on test strategy, coverage, and execution approaches.
Stakeholder Facilitation & Specification:
- Act as the bridge between Product Owners and Technology/Change teams, ensuring a shared understanding of what “done” looks like for the future state.
- Develop core project documentation, including prototype wireframes or mock‑ups, to visualise solutions and ensure alignment between business and IT.
- Support UAT, coordinating testing activities, clarifying functional queries, and securing business sign‑off to ensure readiness for deployment.
- Conduct control testing, including walkthroughs and validation of implemented controls (e.g., access controls, financial reporting checks) to ensure effectiveness and regulatory compliance.
Impact Assessment:
- Business Benefit Articulation: Help the business define and quantify benefits, working with Data Analysts to size efficiency or experience impacts (e.g., time savings, error reduction).
- Reporting & Presentation: Prepare reports, dashboards, and presentations to clearly communicate findings and recommendations to management and non‑financial stakeholders. (Knowledge of hypercare best practices is a bonus.)
Key Skills:
• Technical: Expert in process mapping (BPMN 2.0), requirements management tools (Jira,ADO), and workshop facilitation.
• Analytical & Problem-Solving: Exceptional problem-deconstruction skills and ability to interpretdata, diagnose complex problems, and propose logical, effective compliant solutions.Meticulous attention to detail.
• Communication & Soft Skills: Excellent communication, presentation, and negotiation skills arenecessary to bridge the gap between technical and non-technical teams and influence decisionmaking
Experience and Requirements:
Domain Knowledge: Must have or quickly develop a strong understanding of financial services operations, regulatory constraints (FCA, GDPR), and dealer/customer dynamics.
How to Apply:
Please apply to careersdublin@vwfs.com.
Legal Counsel
Background:
Volkswagen Financial Services Ireland Limited (VWFSIL) is a retail credit firm and insurance intermediary, regulated by the Central Bank of Ireland. We are a subsidiary of Volkswagen Financial Services AG, the largest automobile financial services provider in Europe. Our core mission is to assist our customers, whether consumer or business, in satisfying their Volkswagen Group vehicle needs through the provision of appropriate finance solutions. We support many of the Volkswagen Group brands including Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, Audi, Skoda, Cupra & SEAT). We also provide finance solutions for new and used vehicles, as well as dealer financing.
Job Description
The successful candidate will function as part of a legal shared services operating model, providing exceptional and pragmatic legal advice to VWFSIL and Volkswagen Group Ireland (VWGI), on a broad range of legal topics, including:
• financial services regulation,
• consumer dispute resolution,
• anti-competition law,
• data protection,
• anti-money laundering,
• commercial contracts, and
• employment law.
They will be operating in a solution-focused, business partner role to provide commercially sensible, pragmatic legal advice to the business.
Key Responsibilities
• Advise both VWFSIL and VWGI on a broad range of legal topics, ensuring mattersare escalated appropriately to the General Counsel,
• Advise the business on financial regulation, consumer credit, anti-money laundering andassociated regulatory requirements,
• Act as the day-to-day legal contact for commercial contract queries, to include creation,negotiation and ongoing legal management of supplier contracts across bothbusinesses; working alongside a shared procurement function,
• Day-to-day management of customer claims across both businesses,
• Supervision of seconded trainee solicitors, ensuring their personal development andadequate supervision,
• Horizon scanning and interpretation of regulations and carrying out of business impactassessments to ensure the business is prepared for any future regulatory changes,
• Take an active role in the identification and implementation of process improvement andefficiencies in the shared legal service,
• Management and co-ordination of all legal/regulatory employment activities on behalf ofVWFS.
• Responsibility for instructions and management of external legal firms.
Key Role Requirements
• Qualified Lawyer (Ireland/EU)
• Previous in-house legal experience is an advantage,
• Financial Services regulation experience is a requirement (CCA, AML/CTF legislation andguidance and CBI regulation),
• Good working knowledge of Data Protection and Privacy Legislation,
• Ability to take complex areas of law and present them in a clear and commercial manner,
• Strong MS Office skills a requirement,
• Excellent communication, verbal, written, interpersonal and presentation skills,
• Ability to work with stakeholders at all levels of the business,
• Strong organisation and prioritisation skills, with an ability to work well under pressure,
• Approachability and adaptability in order to give legal advice to a wide range of stakeholders,
• Team player with the ability to work independently and seek supervision as appropriate,
• Fluency in English (written and spoken).
Terms & Conditions:
This is a fulltime permanent position. A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.
How to Apply:
Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com.Closing date for receipt of applications is COB 3rd of March 2026.