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Learning & Development
Volkswagen Financial Services Ireland are fully committed to ensuring employees have the relevant knowledge, skills and expertise to perform daily duties to a standard and to acheive their full career potential.
Current Vacancies
Product Development & Governance Manager
Background:
Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has become one of the largest car finance providers in Ireland.
Job Description:
Given VWFSI is both a Retail Credit Firm and Retail Insurance Intermediary, the role of the Product Development & Governance Manager is a critical role and will help ensure product integrity across the product life cycle from design to sales and post sales management and customer experience. The primary focus of the role will be to lead out the product development and implementation of an effective governance and oversight framework which meets the standards expected of a firm regulated by the Central Bank of Ireland.
Key Responsibilities:
The successful candidate will report directly to the Product & Innovation Manager and be expected to develop, document, and lead the implementation of a roadmap for an effective product governance and oversight framework which meets the regulatory requirements.
The role will include the following responsibilities:
- Undertake product reviews incorporating front line assurance relating to price points, responsible for monitoring accurate application of fees and charges
- Coordinate front line testing of key controls within the product lifecycle, and the adherence to product related policies and procedures. Document related test scripts and keep updated regularly.
- Lead out product governance and oversight agenda within Product and Customer Advocacy Committee.
- Linking customer insights and evaluation of market trends into development of new products and evolution of existing products and services.
- Responsible for a roadmap of changes to enhance existing products and the development of new products.
- Oversight of product change proposals submitted for approval to senior management to ensure they meet the requirements of all internal policies, procedures, and regulatory requirements.
- Coordinate the identification of risks within product reviews and for new product development/change. Conduct rigorous challenge to ensure effective controls/mitigants are put in place by the business with a focus on fair customer outcomes. Escalate any issues for resolution
- Ensure that the risk framework is effectively applied across the product life cycle
- Lead the review, update and implementation of product related policies and procedures
- Ensure comprehensive product documentation (user product guides and system related documents) are in place, reviewed and updated regularly.
- Lead out post implementation reviews for material product projects or change
- Develop and undertake a departmental training plan with a focus on strong product oversight and governance
Key Role Requirements:
- A minimum of 7 years’ experience within a retail finance product development or governance and oversight role. Two years of which were at management level.
- As an MCC impacted role, hold a minimum qualification of APA Loans, and have a strong understanding of the detailed compliance requirements of a regulated firm across the product lifecycle
- Strong knowledge of retail credit, consumer protection and conduct regulatory requirements
- While not essential, ideally have some knowledge of general insurance business
- Strong interpersonal and communications skills with an ability to deliver on the range of responsibilities through collaboration with colleagues across the business and in presenting to a range of governance committees at a senior level
- Excellent process orientation with attention to detail and an ability to identify risks and propose or develop effective controls or mitigation strategies
- An ability to multi-task, organize and deliver on responsibilities within a busy environment with competing priorities
- Proven ability as a strong performer and a willingness to make a significant contribution to having customer centric and compliant end to end product development and management across the business
- Strong user IT skills for MS Office and process mapping tools
Terms & Conditions:
This is a Full Time Role. The successful candidate will be expected to work a minimum of 2 days a week on site at the Liffey Valley Office. Compliance with all relevant internal policies and procedures and adherence to the Volkswagen Financial Services Code of Conduct is mandatory.
A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.
How to Apply:
Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com
Closing date for receipt of applications is 31st July 2024
Digital Product Owner
Background:
Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners (Volkswagen Passenger Car, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles). With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has become one of the largest car finance providers in Ireland.
Job Description:
This is an exciting opportunity to join a dynamic team responsible for the delivery of VWFS strategic and commercial objectives.
Reporting directly to the Product & Innovation Manager the Digital Product Owner will have responsibility for the ownership of the current end to end digital journeys and the creation of new digital journeys for VWFS to improve our dealers and end customer experience.
The Digital Product Owner will play a key role in gathering and documenting technical and business requirements ensuring robust and efficient processes through effective stakeholder management, ensuring successful integration internally and externally.
Key Responsibilities:
- Lead Digital Transformation projects from ideation through to implementation
- Responsible for developing and maintaining the roadmap for new features and optimisation to drive online sales
- Conduct key in depth business analysis to identify digital opportunities including business cases and present for Senior Management approval
- Collaborate between departments and its internal and external stakeholders to ensure that all Digital journeys and Services are seamlessly implemented
- Support back-office process automation
- Ensure that new digital initiatives are delivered with the best possible customer experience
- Provide status updates, to ensure deadlines are being met, highlighting risks and issues as they arise
- Display continuous learning and curiosity for new digital innovations and their application to our digital strategy
- Demonstrate VWFS values and behaviours in your day-to-day work and address behaviour that supports/conflicts with them
Key Requirments:
- Degree in Business/Strategy/Finance (or related discipline) is required
- Minimum 3+ years’ relevant work experience in digital development/product owner role with a knowledge of current and future trends
- You are customer focused and passionate about delivering the best possible customer experience
- You have a proven track record of delivering high profile complex projects that involve multiple stakeholders
- Ideally possess knowledge of the financial services industry and may have acted in a digital role in this sector previously, potentially as a product owner
- Ability to present and communicate effectively at all levels. Strong interpersonal and relationship skills with the ability to influence key stakeholders and build strong working relationships
- Demonstrate excellent organizational skills, the ability to work on own initiative and handle multiple competing priorities and re-prioritise as required in an agile environment
- Strong experience with Microsoft Office (particularly Microsoft PowerPoint, Word & Excel)
Terms & Conditions
This is a permanent full-time position. The successful candidate will be expected to work a minimum of 2 days a week on site at the Liffey Valley Office. Compliance with all relevant internal policies and procedures and adherence to the Volkswagen Financial Services Code of Conduct is mandatory.
A competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.
How to Apply:
Please apply by emailing a CV and a short cover letter to careersdublin@vwfs.com
Closing date for receipt of applications is the 14th June 2024.
Head Of Sales
Background:
Volkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners (Volkswagen Passenger Car, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles). With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has become one of the largest car finance providers in Ireland.
Reports to:
Managing Director – Front Office
Objective:
The Head of Sales is supported to deliver the Volkswagen Financial Services (VWFS) strategy through ensuring its commercial success. This will be achieved by collaborating with all customer channels and steering the Sales & Direct Fleet functions to reach strategic sales objectives by successfully managing the relationship between Volkswagen Group Ireland (VWGI) Dealer Network and VWFS. In addition, representing the sales function interests at Brand, HQ and in local Projects. The ultimate goal is to generate loyalty and a profitable relationship between the client, the dealer, the brands of the VWGI and VWFS.
Key Accountabilities:
- Drives Sales Strategy across VWFS – identifying new opportunities within sales; develops and implements dealer incentivisation schemes
- Steers the sales function –
- Develop sales performance and manages campaign success.
- Designs develops sales KPI’s reports/dashboards.
- Designs and re-designs geographic areas as well as frequency of visits based on dealer volume, distance and (multi) brand approach.
- Leverages digitalisation initiatives to reduce current recurring activities of field sales force.
- Drives the Sales support and training unit – ensuring sales compliance.
- This role is a pre-approved controlled function role (PCF-17) as defined by the Central Bank Reform Act Regulations 2011 and will be required to comply with the necessary Fitness and Probity obligations.
- Member of the VWFS Board of Management
Tasks:
1. Delivery of VWFS Annual Sales KPI’s for Dealer Sales and Direct Fleet channels – incl. volume, new car finance penetration, used car volumes, multi-brand approach, dealer lease volumes, service plans, VAPS penetration and margin management.
2. (a) Determine and deliver the Sales strategic approach in coordination with the Senior Leadership Team.
(b) Implements sales compliance guidelines on market level by defining and delivering the dealer network training strategy (with the Dealer trainer) through GAP analysis, Mystery Shopping and support rollout of new products and services through training programmes; and
(c) Professionally represents and consistently implements VWFS strategy, philosophy, products and market approach at all times.
3. Develop and effectively manage relationships across VWGI dealer network, VWGI, internal departments and external third parties.
4. Acts in a leadership role to coach, motivate and drive the development of the Sales, Direct Fleet and Training Team through side-by-side coaching, performance appraisals and team meetings. Provides field support to the Sales Team in proactively managing Dealer relationships.
5. Responsible for Dealer Sales and Direct Fleet performance, including training impact monitoring, ensuring that deviations from budget are understood, managed and remedial actions are documented and implemented successfully.
6. Annual negotiation, management and delivery of sales and planning targets with and through the Dealer Network. Develop, adapt and implement Dealer incentivisation schemes.
7. Drive change and efficiencies through constant review of performance and activity. Delivery of initiatives and strategic projects (e.g. Project One, Sales Leasing Leads, Dealer Framework Agreement, Regulatory Changes).
8. Identify market opportunities through the delivery and analysis of detailed competitor analysis (product, process, systems) and market intelligence. Provide qualified market and dealer feedback to support stakeholder steering by Senior Management.
9. Represent the Dealer as a customer, as a member of Management Board.
10. Ensure compliance with all regulations associated with specified function under the Central Bank’s Minimum Competency Code.
11. Plan and direct commercial strategies of the Direct fleet business unit, according to the needs of the fleet segment, to achieve the objectives of unit sales, penetration and profitability.
12. Establish business relationships with strategic fleet customers, with a vehicle fleet greater than 10 units, in accordance with the company's code of ethics to develop their loyalty and achieve a profitable long-term business relationship.
13. Develop and deliver VWFS IE’s used car growth strategy.
Level of decision-making power/authorisation (competence):
- Resource Requests and Allocation
- Budgetary Control and achievement of specific sales volumes
- Member of the board of management of VWFS
- Shaping and driving the Sales Strategy and Dealer Incentivization schemes
- Critical thinker – data analysis; reporting
- Senior Relationship Management with Dealer Network
- Develop and establish strategy of Direct Fleet to accomplish market-specific Fleet sales and profit targets.
- Coordinating efforts between support functions on market level, e.g., Controlling, HR
- Perform roll-out of new products
- Execute business initiatives and perform rollout of new products
Requirements for the position: education/further training/experience:
- At least 10 years Sales Leadership experience with strong business acumen and gravitas gained in the Financial Services and /or Insurance Industry or similar environment.
- Strong people management with ability to manage and motivate a sales team with diverse functional roles to achieve sales volume targets.
- Educated to Degree level/MSc level in a relevant Business/Marketing/Sales discipline.
- Assertive, proactive communicator with excellent interpersonal skills.
- Innovative and critical thinker – with the ability to develop sales programmes and initiatives to deliver sales volume targets.
- Proven track record in negotiation skills and ability to perform under pressure in a fast-moving environment.
- Meets the Minimum Competency Requirements of the role (as determined by Central Bank of Ireland) and maintains a track record in continuous professional development CPD.
- Experience working at senior leadership team level – team player with collaboration skills to deliver a shared vision.
- Work experience: Commercial, Finance-risk, Insurance, marketing, after sales, customer care and fleet management areas.
- Experience in developing and rolling out of Insurance Intermediary activities desired but not required.