Missed Payment

Volkswagen Financial Services Missed Payment


VWFS understand that every now and again unexpected expenses can occur and this may lead to difficulties meeting your monthly vehicle payments.

To help support customers who miss a monthly payment VWFS have now introduced a convenient way to keep your agreement with us up to date.

In the event of a missed payment VWFS may contact you via text and email with a personalised link to our Online Payments Portal.

Here you will be able to conveniently and securely pay your missed payment by debit card or PayPal or request us to debit your bank account at a date of your choosing within the next 30 days.



It is very important that if you are in arrears or are facing financial difficulty that you fully engage and co-operate with us. This includes contacting us or responding to calls or correspondence so that a full and timely assessment of your financial situation can be carried out.

You can call our Collections team Monday to Friday 9:00 to 17:30 on 01 - 2118285

The best thing you can do is to pay back the missed payments as soon as you can. While you are in arrears your credit rating may be affected which means it may be more difficult for you to get a loan in the future.

If you can’t clear the arrears on your car finance, you should speak to us as soon as you can to talk through your options.

Should you wish to consult with an advisor to seek assistance - MABS (Money Advice Budgeting Service) can be contacted on www.MABS.ie or 0818 07 2000 Monday to Friday 9am – 8pm




VWFS take the security of our customers data very seriously. We are also conscious of the prevalence of fraudulent texts and emails. Therefore, we urge our customers to be vigilant and always check to ensure any communications are genuine. 

VWFS will only use your card information to process the payment and will not store your card information. 

For your security, a two factor authentication process is used to log into the VWFS payments portal.